Quality & Assurance Specialist

hace 1 semana


Buenos Aires, Argentina Chevron A tiempo completo

**Note that this is for 1 yearcontract employment

Responsibilities include but are not limited to:

- Perform service delivery assessment checks to ensure case, call, and chat handling comply with the quality standards
- Identify coaching needs and take actions in accordance with these needs in order to ensure compliance with quality standards
- Communicate quality trend results to customers and stakeholders
- Analyze the Customer Satisfaction rating, communicate the results to the customers, and recommend action to address constructive feedback
- Conduct service delivery and case management courses to equip representatives and specialists in the proper management and handling of cases, calls, and chats.

Required Qualifications:

- Bachelor's Degree in any discipline
- 2-3 years experience in HRprocesses
- Having training background and experience in audit processes is a plus
- Good analytical thinking skills as the work will entail reading and analyzing data
- Good communication, facilitation, and engagement skills
- Can conduct learning sessions or training virtually and face to face to big audience (Preferred but not required)
- Open to work on a flexible time, as needed

**Relocation Options**:
Relocation**will not be**considered.

**International Considerations**:
Expatriate assignments**will not be**considered.

Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

**“**_Búsqueda laboral equitativa. El empleador sólo podrá solicitarle la información estrictamente necesaria para el desempeño en el trabajo que se ofrece. _**_Ley n° 6471”_**:
Chevron participates in E-Verify in certain locations as required by law.



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