Polartours: Travel Specialist

Join us at Ventura TRAVEL - a group of specialized travel brands that unleash the adventurer in every person At Polartours, our mission is to become the worldwide reference for sustainable expedition cruises to our planet's beautiful polar regions. As a Remote - English-speaking Polar Specialist, you will sell a dream product: small-ship expedition cruises to Antarctica and the Arctic. You will be reporting directly to Polartours' founder, Benno. We thrive in our diversity and rely on the perspectives and knowledge of people from all backgrounds. **_On a daily basis, you will_**: - Communicate with our providers to confirm prices, block spaces and negotiate deals for our customers. - Update information on our web page, for example about our trips, but also animal species, blog posts etc. - Work together with and consult our marketing team on how to best market your trips. - Think about ways we can improve our client's experience, both before and after a sale was made. **_The basics you bring along_**: - You have proven work experience in customer service roles. - You are passionate about, and have proven work experience in the field of polar expedition cruises - Your English is amazing - either a native speaker or near-native (C2 in written+spoken). - You enjoy writing inspiring content in English. - Access to a guaranteed high-speed internet connection and a quiet work environment where you can concentrate fully. - Ability to work 8-hour shifts aligned to EST time zone. - A passion for fair and sustainable business and tourism. - Team player with exceptional internal and external communication skills. **_You can impress us even more with_**: - Speak a second or even third language (German or French would be great). - Experience in content-writing - SEO knowledge - Experience in the startup world **_What we promise you_**: - A fascinating job with a steep learning curve. - True remote working*. - An expedition cruise to Antarctica or the Arctic after your trial period (6 months). - A fixed contract, either as a freelancer or an employee with a German working contract. - After 1 year, an unlimited contract. - A yearly offsite with the other team members from Ventura Platforms (currently Galapatours and Polartours). - Freedom to be creative in achieving results. - No rigid hierarchy. The best ideas are what matter, whether you are the boss or an intern. - Financial profit sharing for all employees. - A friendly and international team environment. - Work that makes sense and will inspire your customers. - Quarterly social days and team events should you choose to work from one of our physical offices. - Constant opportunities to learn and grow. - An employer that cares about the well-being of its people (regular one-on-ones, satisfaction surveys etc.) - Additionally, a yearly offsite with the whole Ventura team (100 people) if we achieve our goals. - Excellent training opportunities and individually-tailored objectives. - Visit our careers page to get more insights into our office life. - **Remote working** Unlike some other employers, with Polartours, you are completely free to work from anywhere in the world, as you are able to serve your customers within the EST time zone. You are always welcome to work from one of our many physical offices worldwide, for example in Medellín (Colombia), Quito (Ecuador), Cuzco (Peru), Cape Town (South Africa), or our headquarters in Kreuzberg, the hip center of Berlin. Of course, visits to the Polar Regions will be necessary and welcome (see "What we promise you"). **About Us**: **Curious?**: