HR Services Analyst

Step into our world of creativity and joy

HR Services Analyst (Temporary)
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
- As first contact with HR Process, HR System and HR Policy requests, which are considered to be routine requests and require limited research, may be resolved by an easily accessible knowledge base and allow for immediate resolution.

**Main responsibilities**:
**Service Delivery**
- Investigate on requests which cannot be resolved by analyzing the nature of the situation, diagnosing the problem and route them to the appropriate 2nd line support; prioritize issues
- Assume ownership for cases and be responsible for opening and closure of tickets
- Maintain and update database of customer queries and resolution status
- Follow up on resolution and provide feedback to the customer on status of the request
- Comply with policies and procedures and service levels
- Provide qualitative inputs as required for SLA / KPI definition and reporting
- Maintain contact with Center of Expertise (CoE) to maintain a detailed knowledge of designated processes
- Review and ensure regular maintenance and update of SOPs with accurate local specifics for all countries across America
- Support a smooth transition of new countries to the new operating model through involvement in PGA, TTs and Testing session

**Documentation**
- Document all information about customer queries according to standard operating procedures and produce reports.

**Reporting**
- Assist in preparation of all standard GBS HR reports, including ad-hoc request

**Improvements**
- Analyze effectiveness of current processes
- Gather qualitative and quantitative feedback on overall service levels
- Provide improvement recommendations
- #LI-hybrid

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

**Remote working**:Hybrid