Solution Architect

**About Momentum**

Momentum is a customer intelligence platform that instantly turns conversations into valuable GTM data. It seamlessly integrates with your existing tools (Zoom, Gong, Chorus, Google Meet, etc.) and uses AI and automation to extract and synthesize data at scale without your team needing to adopt a new tool.

We’re a fast-growing Series A company backed by FirstMark Capital, Stage 2 Capital and Basis Set Ventures. We have a strong and committed customer base that includes Zscaler, 1Password, Ramp, Demandbase, and many more.

We’re looking to add another hybrid Solutions Architect on the Customer Success team who is technical, self-directed, highly personable and responsive. You’ll take immediate ownership of key accounts and have a direct impact on top-line revenue for our business. Momentum is a hybrid company, with offices in Oklahoma City, Vancouver, Rosario (Argentina) and Hyderabad.
This role is based in Vancouver, Canada with an expectation to be in the office 3 days a week.

**Areas of Ownership**
**Customer Relationship**
- Act as the the primary point of contact for technical questions pre and post sales
- Debug, build workflows, triage requests, and be the bridge between customers and our engineering team
- Build and maintain strong, long-lasting relationships with our customers, acting as the technical SME for all strategic discussions
- Understand our customer’s business goals and challenges, aligning Momentum’s products to meet their needs.

**Customer Onboarding/Training**
- Lead the onboarding process from POC to post-sales, ensuring that our customers get immediate value in our product
- Meet weekly, bi-weekly or monthly with customers to discover new problems to tackle together and how Momentum can help
- Conduct training sessions to empower our customers to get the most out of the Momentum platform

**Strategic Account Planning**
- Collaborate with clients to develop and execute strategic account plans, identifying opportunities for upselling and cross-selling based on client needs and our product offerings.

**Product Feedback and Improvement**
Act as a liaison between our customers and our founders/product teams to directly convey customer feedback and contribute to the continuous improvement of our products.

**Who We're Looking For**
- 4-5 years of experience in a similar role, preferably within a SaaS or tech company.
- Strong technical background with a Bachelor's degree in Computer Science/Engineering or relevant work experience preferred
- Experience with managing Salesforce Flows and Admin preferred
- Stellar communication skills & ability to work as a trusted advisor for our customers
- Self-motivated and able to thrive in a fast-paced, collaborative environment.

**Benefits**
- Competitive salary & early stage stock options based on experience
- 100% coverage of health insurance, with 75% support for dependents
- 3 weeks paid PTO + 3 flex days
- Yearly offsite at a memorable location
- Learning stipends
- A fun team that values autonomy and trust