Resolution Specialist

hace 2 semanas

Buenos Aires, Argentina Carfax A tiempo completo

**Join our Winning Team as a Resolution Specialist**

When was the last time you bragged about where you work? At CARFAX, we do it every day. With our best-in-class data, CARFAX helps millions of consumers make informed decisions when buying, selling and shopping for used vehicles across North America. CARFAX is thrilled to be opening an office in downtown Buenos Aires, making this an exciting time to be part of building a new team and unique local culture.

We’re proud to work with people who care about what they do and work hard every day to deliver their best and even more, the balance and rewards we provide to our employees. We’ve created the type of company culture where the term, “work
- hard play
- hard” isn’t just a catchy saying, it’s part of the **#CARFAXdifference** Our Employees enjoy a Winter 4 Day Work-Week and Christmas Holiday Break, a robust Well Being program and flexible Hybrid Work Model.

As a **Resolution Specialist**, you will use your stellar research and analysis skills to support consumers and improve the overall accuracy of CARFAX’s valued product, the CARFAX Report. Resolution Specialists assist consumers from a centralized corporate center, serving more than 30,000 customers annually that are located throughout North America.

**As a Resolution Specialist you will**:

- Conduct internal and external research and analysis to ensure requested changes to the data can be supported and/or should be made
- Manage assigned cases through to resolution by providing comprehensive customer service and defusing potentially escalating situations
- Work with internal customers and external data providers to verify data, including any and all supporting documentation
- Educate customers on CARFAX products, services, and vehicle history information, promoting their importance and value

**To be considered for this role, you will need**:

- 3 - 5 years’ experience in a customer-facing, professional environment or some equivalent combination of experience and education, including military experience
- Research and analytic experience with an emphasis on organization and attention to detail
- Excellent communication skills, including the ability to understand the customer’s point of view and complex issues and respond clearly to translate them into easily understood, clear messages for the customer
- Creative thinking and curiosity with the ability to make sound decisions based on substantiated evidence
- A sense of urgency and a passion for customer service, satisfaction and solutions
- To thrive in a fast paced environment where multitasking is the norm
- Experience working in a metrics-based role
- Ability to work independently and as part of a team

**Additional Benefits**:

- Competitive Medical Coverage
- Generous Time Off policies
- Monthly childcare, grocery, and electrical/internet allowances
- Education reimbursement

Proficiency in MS Word, Excel and Outlook and CRM tools, Salesforce preferred

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