Billing & Administrative Specialist

hace 2 semanas

Vicente López, Argentina goFLUENT A tiempo completo

**About us**:
goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.

We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000+ employees around the world.

Join us, and feel a sense of purpose in your work everyday

**Job description**:
Do you excel in team collaboration, communication, and analytical problem-solving? Join our team as a Administrative Specialist and play a pivotal role in connecting our clients with our innovative language training solutions.

**Key Responsibilities**:

- Review client contracts and training agreements to ensure alignment between the services delivered and the invoiced amounts
- Monitor and manage changes during the training period, including credit transfers, deadline extensions, or service adjustments.
- Act as the primary point of contact for billing
- and service-related requests from clients and internal teams.
- Coordinate closely with Customer Success, Registration, and Group Lessons teams to ensure accurate onboarding and implementation of training services.
- Escalate any significant client issues or needs to the Customer Success Manager or Account Executive.
- Create and distribute administrative reports for internal stakeholders, and share relevant insights with the Learning Consultant team to support learner engagement.

**Why You'll Love This Job**:

- Detail-Oriented Work: If you have a keen eye for detail and thoroughness, this role is perfect for you.
- Team Collaboration: Be part of a dedicated team that values collaboration and support.
- Tech-Savvy Work: Use your proficiency with Office (especially Excel) and/or GSuite (particularly Google Sheets) to streamline processes and improve efficiency.

**What We're Looking For**:

- Proven experience in administrative services.
- Fluent in Spanish, both written and oral. Must be able to communicate in English as well.
- Strong team collaboration and communication skills.
- Exceptional problem-solving skills and the ability to anticipate potential issues.

**What we offer**:
Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:

- Dynamic, startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.
- Learn from top executives and visionaries in the learning and language market.
- The experience of joining an innovative organization with an international, vibrant working environment.
- World-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages
- Ability to work from any of our 20+ offices around the world.
- Exciting team-building events.

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