Salesforce Software Engineer Ii

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

**Summary of Position**

We are looking for a Salesforce Software Engineer II to join our team in Argentina.
This role is dedicated to the development, administration, and ongoing support of Salesforce Service Cloud and Case Management functionality used by our Customer Support and Technical Support teams.

**Key Responsibilities**

Service Cloud & Case Management
- Design, configure, and develop Salesforce Service Cloud solutions to support case management, escalation, knowledge base, and support workflows.
- Administer and maintain Service Cloud features, including queues, assignment rules, milestones, and entitlements.

Development & Testing
- Build and enhance functionality using Apex, Lightning Web Components (LWC), and Salesforce APIs.
- Write and maintain unit tests for Apex and regression scripts for Lightning components, supporting UAT cycles.

Data Quality & Integrations
- Assist with data quality initiatives including deduplication, validation rules, and ensuring cross-system sync accuracy.

Release & Environment Management
- Manage sandbox environments, change sets, and deployment workflows to maintain release hygiene.
- Partner with Salesforce Administrators to ensure system stability, data integrity, and security compliance.

Monitoring & Continuous Improvement
- Support monitoring of Service Cloud KPIs, SLA compliance, and recurring issue trends to drive continuous improvement.
- Troubleshoot and resolve Salesforce-related issues, providing Tier-3 technical support when needed.

Documentation & Knowledge Sharing
- Document configurations, flows, integrations, and maintain up-to-date system process notes for team knowledge sharing.

Security & Compliance
- Ensure proper use of profiles, roles, field-level security, and audit trails in alignment with compliance requirements.

Professional Growth
- Pursue Salesforce certifications and skill development with a clear growth path toward senior engineer responsibilities.

**Required qualifications**

- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent experience.

- 3+ years of hands-on experience in Salesforce development and administration.

- Strong expertise with Salesforce Service Cloud and Case Management.

- Proficiency in Apex, SOQL, Lightning Web Components, and Salesforce APIs.

- Familiarity with Salesforce security, profiles, roles, and permission sets.

- Strong problem-solving skills and ability to collaborate with both technical and non-technical stakeholders.

- Proficiency in English and Spanish (verbal and written).

**Preferred qualifications**

- Salesforce Service Cloud Consultant and/or Platform Developer I certification.

- Experience with DevOps tools (Salesforce DX, Copado, or Gearset).

- Familiarity with Agile methodologies (Scrum or Kanban).

**Why Join Teladoc Health?**

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.