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Billing Supervisor

hace 3 semanas

Buenos Aires, Argentina Baker McKenzie A tiempo completo

The Billing Supervisor will support all aspects of billing activities supported by the Buenos Aires Center; interface with other Quote-to-Cash (Q2C) leaders to ensure that agreed service levels are met; develop and maintain positive working relations with Attorneys, Professional & Business Services (PBS), and client personnel; and suggest process improvements and provide reports to the senior leadership.

**Responsibilities**:

- Supervise the day-to-day production and delivery of the Firm's invoicing to clients
- Supervise billing teams providing direct support to In-Market personnel and client teams
- Ensure compliance with established processes and escalate deviations for resolution
- Escalate issues to Center management and proactively monitor all Key Performance Indicators and Service Level Agreements related to the billing processes
- Interface with Firm stakeholders to resolve specific issues
- Identify opportunities to enhance and improve processes in coordination with Q2C leadership
- Supervise recruiting, onboarding, and ongoing training for team members
- Lead the team by being a role model, identify opportunities allowing for employee growth, and assist the team in achieving all goals
- Drive performance excellence with effective communication, performance management, and employee recognition

**Skills and Experience**:

- Bachelor's Degree in business administration, commerce, finance, liberal arts, or related courses
- Good experience in a billing role
- General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment, and requirements
- Flexible to work a reasonable shifting schedule is required
- Keen attention to detail, and effective organizational skills
- Fluency in English (verbal and written)
- Confident to escalate and ask questions, especially when being asked to deviate from standard processes
- Knowledge and experience of financial systems (SAP preferred but not required)
- Able to prioritize and handle multiple tasks to meet deadlines
- Able to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
- Strong problem-solving and analytical skills
- Able to anticipate work needs and follow through with minimum direction, follow up on own initiative