Noc Engineer- Satellite

hace 2 semanas

Buenos Aires, Argentina OMNIACCESS A tiempo completo

**Description**:
OmniAccess is an industry leading marine network solutions provider, offering a wide range of products and services with over 15 year of experience. From our base in Palma de Mallorca we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability.

We operate global VSAT networks from our own teleports & HUBs located in Palma de Mallorca, Germany, Netherlands, Chile, USA and Australia. As part of our integral, end-to end solutions we design, implement and support onboard IT networks.

As part of our international team of support engineers, you will be responsible for handling Tier-1 support calls coming from our customers, which can be located anywhere in the world.

Our engineers are expected to solve issues that may include:
Specific satellite-related problems
Stabilized antenna issues
Generic RF issues (cabling, interference etc.) right down to VoIP & networking problems

From our main Teleport site in Palma de Mallorca, you will have access to an extensive IT & monitoring infrastructure, including advanced Remote Access & reporting systems as well as analysis tools. The team will work in shifts according to an around-the-clock roster. All calls are processed in a ticketing system.

The objective of our support-mission is that 80% of the incoming calls should be able to be resolved by the support engineers on duty. In case of very specific & complex problems, a case may be escalated to one of our Tier-2 specialists.

**Requirements**:

- Excellent command of English (written & verbal)
- Strong communication skills with a client-focused attitude
- The ability for logical thinking and systematic troubleshooting
- General RF knowledge (radio communication links, RF engineering, antennas, link budgets, microwaves, etc.)
- Willing to participate in internal and external training courses (Cisco CCxx, iDirect, Seatel...
- Resident or willing to relocate to Uruguay or Chile.
- Available within 2 months
- Willing to work in the weekend, fixed shift Morning or Afternoon

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