Customer Quality Engineer

BU1 Powertrain and Charging

Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility.

MAHLE generated sales of €11.7 billion in 2024. Employing just under 68,000 people at 135 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2024). Join our MAHLE team #StrongerTogether

**Your Contribution**

As a **Customer Quality Engineer**, you will be the key point of contact with customers regarding the quality of delivered products. Your responsibility will be to ensure the highest level of customer satisfaction and work continuously on improving products and processes.

**Key Responsibilities**:

- Daily communication with customers regarding the quality of delivered products, addressing their requests and inquiries.
- Monitoring customer satisfaction and proactively implementing activities to improve the overall experience.
- Implementing actions to ensure product compliance with quality requirements and standards.
- Coordinating with the quality manager to efficiently resolve quality issues and implement corrective measures.
- Maintaining internal records and tracking customer complaints, as well as creating reports on quality status and improvement initiatives.
- Participating in product quality planning and control processes according to customer specifications and requirements.
- Regular reporting on product quality and processes in line with customer requirements.
- Monitoring quality performance and working on achieving targets related to complaint reduction and raising standards.
- Leading a problem-solving team using advanced methods and tools such as 8D Problem Solving and PPAP (Production Part Approval Process).
- Participating in the implementation and maintenance of standards like ISO 9001, IATF 16949, VDA 6.3, and customer-specific and internal company standards.
- Actively participating in internal and external audits of standards.
- Contributing to developing new projects from a customer quality perspective, providing support and guidelines for quality assurance throughout the product lifecycle.

**Your Experience and Qualifications**
- University degree in a technical field (preferred in quality management, mechanical engineering, electrical engineering, or related disciplines).
- Experience in the field of quality in the automotive industry or manufacturing processes.
- Excellent knowledge of tools and techniques such as PPAP and 8D Problem Solving.
- Strong analytical skills and a systematic approach to problem-solving.
- Knowledge of ISO 9001, IATF 16949, and VDA 6.3 standards.
- Strong communication skills and the ability to collaborate effectively with internal and external teams.
- Proficiency in English and Serbian languages, both written and verbal.

**Our Offer**

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.

**Do you have any questions?**
+38751498360 - 44039
- BA

**Facts about the job**:

- Entry level: Experienced hires
- Part
- / Full-time: Full Time
- Functional area: Quality Management
- Department: BU1 Powertrain and Charging
- Location: BA
- Company: MAHLE Electr. Drives (BA)

**Your future at MAHLE**:
As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.

Shape the future with us.