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hace 2 semanas
The client is a technology-oriented company delivering retail oriented solutions to market through modern technology and constant innovation at a massive scale. Success in the role requires an innovative mind, strong people skills, a proven track record of delivering automation solutions, rigorous analytical skills, and a passion for automating manual workflows using a variety of technologies.
This role is focused on administrating the company's ServiceNow instance while helping us constantly improve the solution and adding new functionalities to it. You will be working within the Collaboration group (System Administrator), Platform Engineering group (Automation team) and internal customers to handle common administrative tasks and take care of more complex tasks such as setting new integrations and flows.
**Primary Accountabilities**:
Maintain platform operability.
Coordinate Platform upgrades when new releases are deployed.
Create New Roles/View/Forms/Fields/Objects as needed.
Collaborate with non-technical customers to build requested solutions / business needs into ServiceNow.
Work to improve and automate workflows through the use of integrations with other solutions.
Deploy Changes from DEV/TEST/PROD.
Assist in Training and enabling users throughout the company to use new integrations.
Work across diverse teams to design, develop, test, implement, and support technical solutions across our technologies.
**Required Qualification**:
Bachelors Degree in Computer Science or related field experience.
3+ years experience in Customer Support.
3+ years experience in ServiceNow Administration.
Experience in ServiceNow Development.
Experience with REST API integrations.
Familiarity with Active Directory.
Familiarity with Workday.
Familiarity with Jira.
**Preferred Qualifications**:
2+ years experience with ITIL Methodology
Experience using RPA/Low-code platforms
Experience with ServiceNow implementation
**Individual Competencies**:
Creativity/Innovative
Self-Management
Teamwork
Adaptable
Analytical and Critical Thinking
Problem Solving
Collaboration
Taking Initiative
Accountability
Urgency
The role requires a self driven person with initiative and willingness to improve the platform usage as maintaining its integrity while supporting all associates with the transition from our Previous ITSM solution. This role is divided into 3 parts, Customer Support to respond Associate requests in a professional and timely manner, System Administration, to handle maintenance tasks within the 3 different instances (dev/test/prod), and Developer to implement new workflows and help improve the platform usage.
While performing the duties of this job, the associate is:
Taking ownership of Customer requests through the platform.
Attend regular meetings with other Team Members to discuss advances and share knowledge.
Research and document requirements for future enhancements.
Occasionally required to work after-hours for implementation/integrations to avoid disrupting working continuity and operability.
Working under pressure to resolve high critical incidents ensuring related parties are notified using appropriate escalation processes.
As an associate, you:
Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.
Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
Tipo de puesto: Tiempo completo
Salario: $1,00 - $10,00 al mes
