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Bilingual Customer Care Representative
hace 2 semanas
**0**_ur story_**_At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive._**_With a competitive total rewards package, continuing education and training and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work._**:
**As a Customer Care Representative, a typical day may include the following**:
- Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
- Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.
- Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.
- Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.
**Required Experience / Skills**:
- Fluent in English
- At least 4 years of customer service experience, or a combination of education and experience:
- High School diploma and 4 years of customer service experience, OR
- Associate’s Degree and 2 years or customer service experience, OR
- Bachelor’s Degree
- A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction
- Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
- Flexibility to work a specified shift and extended hours as necessary
**Preferred Experience**:
- ** Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services**:
**We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.**
**DISCLAIMER**:
**Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.**:
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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