Customer Service Representative 100% Remote

**Customer Service (Dispatcher)**

**Salary range**:
tbd

**Place of work**:
Home Office

**Work Hours**:
6-day shift with flexible working hours that can include evenings and weekends. One day off per week.

American company looking for an experienced customer service professional to manage service request calls (from start to finish) to assist customers with scheduling, making appointments and clarifying questions, complaints, providing information as needed along with dispatching a plumbing service technician who will be performing the Service Call. Interacting by telephone with current customers to make appointments, collect information or follow up on commercial proposals. Assist hydraulic technicians with any contact details, software assistance, obtaining licenses, supplier selection for parts, subcontractors and equipment needs.

**Main Job Tasks and Responsibilities**
- answering phones professionally
- answering customer questions
- search for the necessary information using available resources
- handling and resolving customer complaints
- providing customers with information about products and services
- process orders, forms and requests
- identify and escalate priority problems
- scheduling and routing calls to the appropriate resource
- follow up customer calls when necessary
- complete call logs
- complete call reports

**Key skills**
- fluent English
- verbal and written communication skills
- listening skills
- problem analysis
- Problem solving
- customer service orientation
- organizational skills
- attention to detail
- initiative
- judgment
- adaptability
- teamwork
- stress tolerance negotiation skills
- Working under pressure
- high energy level
- planning skills
- Main Job Tasks and Responsibilities
- contact companies or individuals by telephone
- deliver prepared sales scripts to persuade potential customers to buy a product or service
- describe products and services
- communicate with plumbers and technicians throughout the day to confirm appointments, schedule accordingly, assist with materials, equipment, labor help and permitting needs
- obtain customer information
- obtain possible customer leads
- customer/potential customer data
- following up on initial contacts
- keeping records of telephone interactions, orders and accounts

**Education and experience**
- fluent English for speaking and writing with clients located in Boston, MA, USA
- experience working with international clients where English is the working language
- knowledge of customer service principles and practices
- 2+ years experience in a foreign Customer Service role
- customer service experience
- good keyboard skills
- knowledge of administrative and clerical processes
- relevant product knowledge

**Working conditions**

**Internet connection with at least 50 megs of speed**

**Computer/notebook with memory from 4gb, able to be connected to the internet via cable (wifi causes speed interferences that hinder work) for video-conferencing and working with Google G Suite, MS Office and other software**

**Private room, free from noise to carry out consultations.**

**Other information**:
**Contract: contractor**

**Job type: Full-time, Self-employed / PJ**

**Salary: 343,577 ARS**

**Working hours**:
**Working days and holidays**

**Weekdays and weekends**

**Night shift**

**Types of additional payment**:

- Bonus

**Selection question(s)**:
Have you worked using English as your main language for conversation?

**Experience**:
working speaking English on a daily basis? (required)

working in Customer Service in English-speaking countries? (required)

**Language**:
and have lived in an English-speaking country for more than 1 year? (required)

Work location: Remote

**Job Types**: Full-time, Contract

Pay: $343,576.00 per month

Application Question(s):

- This position has to work Eastern Standard time (NY time) and the American calendar for company holidays. Is this something that you are willing to do?
- Why do you believe you would be a great fit for this position?
- Do you have experience working with English as the primary language (this is a requirement for this position)? If so, please describe.