Process Analyst

**The Role**
- Support the Operations Manager in maximizing the effectiveness and efficiency of the teams to provide a first class and quality Payroll service to customers.
- The incumbent would be part of the Alight team and the primary responsibility will be to ensure all related transactions within the process occur in a timely manner. The incumbent will ensure that the entire team members are functioning as per their job responsibilities and deliverables across delivery centers
- Will act as a bridge to ensure that all requirements with the end client are fulfilled, communicated.
- Preparing proper actionable, deliverables in case of all processes & resources. Implementation of effective & efficient processes, system & manual to ensure cross functional & cross resources training to make the activity process dependent rather than person dependent
- Project Planning, Risk Management, Resource management & movement will be key objectives assigned
**Main responsibilities and Opportunities**:
Strategic

Providing Necessary Technical Leadership At Account level

Coordinating With leadership across teams and centers to delivery the highest quality to our customers

Identifying And Developing Appropriate Work-flow Model For Processes

Creating Schedules Of Deliveries (In Case Of Projects)

Developing A Project Plan (In Case Of Projects)

Driving And Implementing Changes - Ensuring Process Improvements (Re-engineering)/ Change Implementation

Transitioning - Coordinating And Planning With Service Readiness And Providing Support In terms of expertise & resources

Co-ordinating with various departments for identifying & implementing various projects

Client Handling, Support And Communication

Manage all resources processes to achieve business objectives

Defining And Understanding Operations Requirements And Aligning Processes To Fulfil The Same

Handling Client Calls Daily / weekly or as needed

Interacting With Client through Mails - Reporting/ Issues/ Queries Etc.

Analysis/ Reviews

Tracking Customer Complaints To Closure

Handle change request and escalation

Reviewing and present metrics.

Reviewing And Analyzing Process Metrics For All Processes In The Account

Performing Risk Analysis At Proposal Stage And Plan For Mitigation

Reports

Conducting Inter-Departmental Audits As Required (If certified by Quality)

Reviewing, sending and Presenting Management Reports

Ensure that the Process Instructions are properly documented & regularly updated

Resource Management

Reviewing Process Plans, Daily Dashboards & other documents

Employee Life Cycle

Be involved with Interviewing/ Selecting Work Force - Operations Interviews

Signing Off On Deliveries (In Case Of Projects)

Ensuring Issue Resolution

Ensures all appropriate quality processes and procedures are adhered to

Ensures system effectiveness and product knowledge is in line with current statutory and legislative requirements

Identifying And Managing Process Risks

Compliance

Ensuring Quality Compliance For All Processes Handled - Following Of Quality Processes Thoroughly - Checklists, Standards Etc.

Ensuring Continuous improvement Of Process Metrics Through Constant Review, Analysis And Planning

Ensuring All Process SLAs Are Met

Adhering to company policies, Rules & Regulations

Adhering to Work Timings, Leave Schedules

**Required Skills for this position**

Work Experience:
1 to 3 years of payroll background.

It would be desirable if you also have: Essential.

PC Literacy - Word and Excel (Advanced Level).

Good technical knowledge of payroll, and payroll systems or other transactional or analytical operations.

Personal Skills:
Excellent communication, Teamwork & Interpersonal skills Should be an Initiator & go-getter

Customer Handling skills & Relationship Building

Should be able to take decisions independently & have analytical skills Excellent People Management skills & Leadership

English advanced