People Experience Team Lead

**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

As part of Mondelēz International Digital Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance

**How you will contribute**

In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor, analyze and improve team performance to improve customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Data management
- Leading teams, coaching and mentoring
- Managing performance driven by service level agreements and metrics
- Relationship management with a client focus
- Problem solving and analytical skills
- Communicating effectively, verbally and in writing
- Process management skills
- Working in a shared service organization a decided advantage

**Más informacion sobre este puesto**

People Experience tiene el foco en la experiência del empleado, teniendo una mentalidad de mejora continua y llevando soluciones tecnologicas a nuestros colegas para que su vida dentro de MDLZ sea una gran experiência.

Las tareas del rol incluyen:

- Foco en las plantas, liderando un equipo de 9 personas de nuestro proveedor de nómina
- Implementación de mejoras en los procesos del día a día para lograr la excelencia en la ejecución, soportar la atención al publico, tratar con los sindicatos y los principales Stakeholders del equipo de Liderazgo de RRHH y de las plantas, tanto Pacheco como Villa Mercedes.
- Llevar la digitalización a los colaboradores dentro de convenio a través de los Kioskos y tecnologia.
- Ser parte del pilar de Organizacion de la planta, generar propuestas llevando soluciones a nuestros colaboradores. Ser socios estrategicos dando información de calidad.

**Requisitos asociados con el puesto de trabajo**

Experiência en roles generalistas de RH, HRBP, o administración de personal

Graduados de Licenciatura en Recursos Humanos, Relaciones del trabajo, etc.

Disponibilidad para trabajar de manera prescencial en nuestra planta de Pacheco.

Inglés intermedio

Conocimiento de Payroll (deseable)

**Horario laboral**:
Lunes a Jueves de 9 a 18, Viernes de 9 a 13:30**.**

No Relocation support available
Business Unit Summary
- Mondelēz Southern Cone represents Mondelez International operations in Argentina, Uruguay and Paraguay. We produce over 40 iconic and delicious brands with more than 400 products including Milka, Oreo, Cadbury and Tang, and local jewels like Cerealitas, Terrabusi and Clight, among others. More than 2,600 wonderful people proudly work to make our delicious snacks at two production plants in Argentina: the Pacheco Plant in Buenos Aires Province, Villa Mercedes Plant in Villa Mercedes Province and our commercial offices located in San Isidro, Buenos Aires Province.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services