Sales Operations Business Enablement Specialist

**We help the world run better**

**What you will do**

As Sales Ops Business Enablement Specialist, you will enable our Business Support teams to help SAP´s customer-facing roles (e.g. sales) to be more productive. This allows them to focus on their customer first, simplifying the buying experience with SAP.

In your role, specialized on Case Management (Active Support systems e.g. Ticket and Chat Infrastructure), you will define and deliver scalable processes that support a consistent evolution and simplification for our team(s), evolve our support infrastructures along agreed process designs, innovate and identify best practice or work-around solutions, monitor adoption and report on post-release impact, identify and/or remove any impediments that prevent success of an agreed project and provide reliable insights and transparent communication around Case Management topics.

**Core tasks include**
- Qualify business requirements, problem statements and analytical insights around Case Management Infrastructure and Processes
- Design the user story for prioritized business or process enhancements
- Facilitate key decisions by sharing the strategy, user story, outside-in perspective and a projected roadmap with and through the relevant leaders
- Maintain and provide an up-to-date overview of all assets, processes, and services in Case Management
- Engage in required enablement activities around enhancements and new deployments, partnering with the Readiness & Deployment team
- Monitor and report on the business impact generated through Case Management and/or identify future areas of improvement/refinement
- Partner closely with our Process & Technology Liaisons, as well as relevant development units to deliver, maintain or retire my solutions
- Work under the SAP guidelines and participate in compliance and security audits providing the required insights and collaboration
- Champion our systems, processes, data, confidentiality, and compliance

**What you bring**

In addition, you will bring:

- Analytical skills/Inquisitive mindset: asks the right questions
- Multitasking/ prioritization skills
- Strong English communication skills
- A can-do attitude with lots of team spirit (across a virtual environment)
- Confidence in navigating challenging situations
- A bachelor’s degree and or equivalent work experience - we are looking for someone with 3+ years experience, therefore comfortable in working on changing processes and projects in a corporate environment
- Experience with IT Service Management and/or related system migrations is a plus
- Experience or certification of ITIL is a plus

**Meet your team**

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 382242 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.