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**We help the world run better** **Technical Quality Manager** **JOB DESCRIPTION** **Position Summary**: A Technical Quality Manager is responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers. As trusted advisor on-site with the customer you have a crucial role in supporting the setup and execution of the customer digital transformation roadmap with SAP services. Based upon your SAP track record you have both the functional and/or technical experience and coordination skills to orchestrate SAP global teams and specialists to create tangible business outcomes for our customers. The senior Technical Quality Manager effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers), and service delivery manager (ensuring Premium Engagement Services are delivered as contracted). As a TQM you are accountable for the day to day execution of the SAP MaxAttention portfolio & service plan, methods and tools, and best practices across all systems & landscape environments and platforms. You are responsible for executing on the customer s value-based, digital transformation roadmap, making full use of innovation services, orchestrating the prototyping of business scenarios, fostering a platform for ideation and innovation, and capturing the value of SAP MaxAttention. You will develop and demonstrate a premium level of understanding of the customer s strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed SAP MaxAttention services. As a technology and business aficionado, you guide your customers on the proper adoption and deployment of predictive analytics, the internet of things, machine learning, artificial intelligence, blockchain, drones and sensors, and the positive impact these technological advancements can have on your customer, their employees and work-place safety, their end-customers and the environment. The TQM demonstrates a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including public and private cloud, on-prem and hybrid technologies and trends; disruptive technologies, the industry of automation, machine learning,, visualization, PAAS, SAAS, IAAS, IOT, Industry 4. 0, cyber security, big data, artificial intelligence, blockchain, and so on. The TQM collaboratively aligns and coordinates with all other customer relevant SAP employees and keeps the regional SAP leadership team and the customer s SAP MaxAttention team aware of progress, risks, challenges, and accomplishments. **SAP MaxAttention is a premium and strategic engagement with SAP s largest customers. As such, the TQM**: - Ensures the engagement meets the highest level of standards and excellence - Develops and maintains a strong customer relationship and works to be recognized as a Trusted Advisor providing unbiased guidance - Collaborates with any System Integrator or Partner of the customer. - Captures and reports how the engagement is driving business value to the customer, accelerating Time To Value, optimizing operations, reducing total cost of operations (TCO), and safeguarding the transformation **It is the TQM s **responsibility to: - Execute on the customer s digital transformation roadmap - Orchestrate prototyping of business scenarios, and drive realization for positive outcomes - Establish powerful long-term relationships based on the LACE (Land, Adopt, Consume, Expand) operation model - Be a Trusted Advisor and "Talk Business" and Value & Outcomes - Support the technical integration of the entire solution and product set, end to end across all landscapes and platforms - Provide a platform for ideation on business scenarios - Drive adoption of model company and industry reference architecture - Foster a culture of empathy, ideation and innovation - Ensure empowerment of the customer team - Recommend adjustments to the SAP MaxAttention Service Plan as needed - Facilitate and provide recommendations for technical or business process improvements - Remove complexity for the business and for end users wherever possible - Identify top issues, define the associated action plan & drive the resolution process - Coordinate involvement of all SAP resources onsite and in the back office - Deliver the right expertise to the customer at the right time - Ensure the customer receives immediate help in crisis situations **Requirements**: - Bachelor or Masters Degree: Science, Tech, Engineering, Math and / or equivalent experience in the field of technology. 5+ years of experience in a client facing lead consultant capacity delivering full-lifecycle implementations and support for SAP technologies, ideally involving S/4 HANA. - Ability to drive digital transformation discussions with client executives. - Ability to lead de-escalation situations at client.
