Senior Billing Specialist

**How will you CONTRIBUTE and GROW?**:
Reporting directly to the NAM Billing and Contract Manager, the Billing Sr Specialist will act as the billing expert, leading the different billing cycles and activities. This role will supervise a team of billing specialists.
The Billing Sr Specialist will lead cross-functional teams including commercial, energy, IT and billing to ensure all the required billing data and activities are properly followed within the close deadline. This role will work closely with the commercial team, to understand the commercial agreements conditions, pricing structure and pricing formulas so invoicing can be done properly to our customers, ensuring accuracy and timeliness. This role will also lead billing processes improvements and deployment of automation opportunities, facilitating cross-functional teams including commercial, energy and operations teams. This role will be in charge of invoicing our customers across NAM.
**Contract & Invoicing Management**
- Manage and continuously improve end-to-end billing processes, including volume and billing variables automation, invoicing, payment collection, and accounts receivable reconciliation.
- Responsible for working with In-Market commercial teams to understand the commercial agreements, contract terms, conditions and pricing structure to create contract notes, and pricing formulas inside the billing system (LIBS)
- Responsible for the digitalization of assigned NAM Customer Agreements, and Amendments in the billing system (LIBS), creating the billing formulas inside the billing team
- Coordinate and collaborate with NAM Commercial and Operational Teams on required setup in the flow computer and similar devices to fit billing needs
- Responsible to troubleshoot issues and design new system functionalities to adapt to market changes
- Act as the LIBS system expert and provide advice to the commercial team on future billing agreements. Ability to identify and mitigate contractual billing risks
- Ensure visibility of contract standardization and amendments by working parallel with business leaders and commercial teams.
- Manage and train the billing specialists
- Mentor and develop the local billing team, fostering a culture of accountability, collaboration, and professional growth.
- Support the Billing departments on issuing the customer invoices during the close. Participate in the gathering of sales data used to calculate sales and generate invoices (contract indexation, volumes consumed, energy prices, billing variables, etc).
- Communicate seamlessly with stakeholders (V.P.s, Commercial Directors, Business Development, OCC, Energy Group, Metering Group, Operations, etc.) to ensure an accurate and timely close invoicing process, identifying opportunities for improvements in the billing process, and system enhancements to drive efficiency and accuracy.
- Take a proactive role in proposing actions to drive improved performance of the billing system while promptly escalating issues and inefficiencies to the COE (Center of Excellence) team.
- Be able to handle multiple projects and deadlines simultaneously
- Provide required information to the internal auditors such as backup, disaster recovery testing
- Assist to manage the Customer Portal
- Assist NAM Billing Team with Closing Tasks, and AdHoc requests
- Special projects
- Participate in the full life-cycle software development process; providing ideas and testing new software features
- Assist in any other additional requests or projects as assigned

**__________**:
**Are you a MATCH?**:

- Diploma: Bachelor in Business/Administration/Commerce/Accounting or another Bachelor degree with relevant experience in contract management, accounting or financial analysis.
- Minimum 7 years of related work experience in billing processes, use of billing systems and relevant accounting roles.
- Exceptional communication and interpersonal skills.
- Excellent English verbal and written communication skills.
- Experience in process improvement and change management initiatives.
- Excellent analytical and problem-solving abilities.
- Demonstrate dedication to uncompromising accuracy in data management; attention to detail is essential.
- Ability to lead multiple initiatives while maintaining focus on monthly deliverables.
- Ability to function in a team environment with flexibility and limited direct supervision.
- Works safely; aligns with AL policies and procedures.

**Our Differences make our Performance**

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.