Technology Support Ii

hace 1 semana

Buenos Aires, Argentina JPMorganChase A tiempo completo

**Join Our Dynamic Team Transforming the Tech Backbone of Our Operations**
**Fuel Seamless Functionality and Innovation with Your Expertise**

As a Technology Support II team member in the Global Environment Management (GEM) Team, you will play a vital role in ensuring the operational stability, availability, and performance of our non-production environments across various sub-lines of business (sub-LOBs). Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving service interruptions are crucial to supporting a seamless user experience and fostering a culture of continuous improvement. This role offers the opportunity to work with cutting-edge technologies and contribute to the success of our business operations by identifying and automating repetitive tasks.

**Responsibilities**:

- Improve operational stability and availability through participation in problem management.
- Monitor environments for anomalies and address issues utilizing standard observability tools (Geneos, Splunk, Datadog, Grafana).
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders.
- Identify toil and leverage automation opportunities to enhance efficiency and service quality.

**Required Qualifications, Capabilities, and Skills**:

- At least 4-5 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Strong Unix administration and management skills.
- Proficiency in administration and query management for both Sybase and Oracle databases.
- Exposure to observability and monitoring tools and techniques (Geneos, Splunk, Datadog, Grafana).
- Experience with ticketing systems for incident and request management (JIRA, Service Now).
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework, which provides best practices for IT service management.
- Strong understanding of programming algorithms and logic.
- Fluent in English, with excellent communication skills.

**Preferred Qualifications, Capabilities, and Skills**:

- Experience with ShellScript, Python, and Java.
- Familiarity with quality standards and best practices in support and development.
- Experience as an Application Service Delivery Analyst or System Administrator.
- Understanding of demand-based lifecycle and customer communication importance

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