Customer Experience Lead

hace 5 días

Ramallo, Argentina Novartis A tiempo completo

**Summary**:
El representante de ventas es uno de los principales impulsores de nuestras interacciones con los clientes y del rendimiento de las ventas. Son la cara de nuestro enfoque de experiência del cliente y construyen relaciones profundas que brindan valor a los clientes y pacientes con el fin de impulsar el crecimiento de las ventas de una manera ética y conforme.

**About the Role**:
**Major Accountabilities**
- Disseminate the scientific evidence of the products of the Novartis Oncology and Hematology Franchise with a clear message of differentiation and 360 ° approach.
- Establish the clear positioning of each product. Exclusively indications approved locally by the Local Regulatory Entity (ANMAT).
- Comprehensive approach to the different stakeholders of the Territory led. Focus on Key HCPs & Institutions.
- Planning and execution of initiatives established for the territory. Account plans with individual monitoring and strong interaction with the HUBs for the co-creation of the solutions surveyed from the field.
- Orchestrate the different interaction channels with the different HCPs, detecting the best channel, moment and content to generate the best impact on communication.
- Detection of opps and risks. Survey of insights to enrich the cross functional plan.
- Communicate the plans, programs and high impact services for the different stakeholders, providing comprehensive solutions.
- Comply with the training courses established by the Cía. Timely complete requested evaluations.

**Key Performance Indicators**
- Achievement of sales revenue and market share targets vs plan.
- Responsible for budget allocated to cover customer activities.
- Customer Satisfaction and Customer relationship building.
- Territory Plans: Leadership, management, and execution.
- Sales Planning and Reporting.

**Ideal Background**

Education: Professional or advanced student (preferred scientific, commercialization, humanistic or business degree). Degree in Life Science is a plus.
Possess **“APM Matricula**”.
Languages: Spanish / English: Preferably with knowledge (not exclusive).
Experience: Customer marketing, market access, medical experience in pharmaceutical or related industry. Interpretation and efficient communication of complex information, customer experience approach and account management.

**Competency Profile**
- Brand Strategy & Competitive environment
- Scientific Background
- Excellent understanding of the health system
- Impactful customer engagement
- Patients & customer oriented mindset
- Case Manager & Territory Management
- Digital Expertise
- Omnichannel management
- Influence Mapping & Result Oriented
- Strong interpersonal and problem solving abilities
- Excellent knowledge of customer needs: Empathy, adaptation & listening skills
- Insight Gathering & Tactics generation/execution with HUB support
- Empowerment & Accountability
- Internal & External Effective Communication
- Open Mindset & Negotiation Skills
- Cross-functional & Change Mindset
- Process advocacy

Division

International

Business Unit

Innovative Medicines

Location

Argentina

Site

Ramallo (Argentina)

Company / Legal Entity

AR01 (FCRS = AR001) Novartis Argentina S.A.

Functional Area

Sales

Job Type

Full time

Employment Type

Regular (Ventas)

Shift Work

No

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