IT Systems Engineer

**Job Mission**:
**Key Role Objectives**:
**Design, Implement, and Support Infrastructure**:

- Ensure robust and secure networking and server infrastructure for diverse clients, leveraging expertise to deliver high-quality solutions.
- Robust experience with Microsoft Server Operating systems and configurations (Physical & Cloud), SQL Server, Hyper-V, RAID arrays & controls, Dell server management controllers (IDRAC), Unifi networking, VPNs, Sentinel One Endpoint Management

**Microsoft 365**:
**Cloud-Hosted Server Environments**:

- Build and maintain cloud-hosted server environments, ensuring they operate smoothly and meet client needs.

**Unifi Technical Skills**:
**Server and Networking Preparation**:

- Meticulously prepare and configure servers and networking equipment for unique client environments.

**Certifications and Knowledge Maintenance**:

- Maintain current CompTIA and MCSA certifications and pursue ongoing professional development.

**Client Communication and Support**:

- Provide exceptional support by resolving issues and communicating effectively with clients of varying technical proficiencies.

**Server Outage Resolution**:

- Swiftly and independently address and resolve server outages to ensure clients’ systems operate at peak performance.

**Experience and Expertise**:

- You have over five years of experience in building and supporting networking and server infrastructure, showcasing a deep understanding of technical requirements and best practices.
- You possess a proven track record of coordinating effectively with team members to achieve seamless project execution and support.

**Certifications**:

- You hold relevant certifications, including CompTIA Infrastructure and MCSA, demonstrating your commitment to maintaining industry standards and continuous learning.

**Technical Skills**:

- You have a proven track record in building and maintaining cloud-hosted server environments, leveraging your skills to create efficient and reliable solutions for clients.
- You can design, set up, and support a variety of administrative control panels, tailoring them to meet specific client needs.
- You are highly detail-oriented, meticulously preparing servers and networking equipment to cater to diverse environments.

**Personal Attributes**:

- You demonstrate patience, humility, and adaptability, thriving in fast-paced and rapidly changing environments.
- You possess strong communication skills, able to interact personably and tactfully with clients of varying technical knowledge levels and emotional states.

**Problem-Solving Skills**:

- You excel in problem-solving, able to swiftly and independently address and resolve server outages, ensuring clients’ systems operate at peak performance. Ability to be self-managed and work under pressure.

Core Values Alignment:

- **Caring**: You create a supportive environment for both clients and team members, meticulously preparing solutions tailored to unique client needs.
- **Accountable**: You take ownership of your work, maintaining high standards of reliability and performance in all projects.
- **Empathetic**: You communicate empathetically and effectively with clients, building strong, trust-based relationships through understanding and responsiveness.

**About Tech Guru**
- Founded in 2004, Tech Guru exists to help people live their best lives by leveraging cutting-edge technology
- Today we focus on IT for accounting firms, serving firms all across the United States and Canada
- We aim to be the IT support for 1,000+ CPA firms by 2033
- We have a global team of dedicated, caring, and smart people

**Tech Guru’s Commitment to Diversity Equity & Inclusion (DEI)**: Tech Guru believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

**How to Apply**:
Application Question(s):

- What's your expected salary in USD/month?
- What's your notice period?

**Experience**:

- IT Systems Engineer: 5 years (required)
- Microsoft 365 Advanced Management, support & Migrations: 5 years (required)
- Physical & Cloud Server Management, configuration & Support: 5 years (required)
- Microsoft Team and Teams Voice: 5 years (required)
- Ubiquiti Networks (UNIFI): 5 years (required)
- Microsoft SharePoint: 5 years (required)
- Accounting Softwares: 3 years (preferred)