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Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place. You will be a doer and inspiring leader with in-depth technical expertise, credibility, and field experience to establish yourself as a guide in a company leading innovation within the integration services industry. What you’ll achieve: **3 months**: - Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement - Begin participation in field activities with clients by shadowing credible architects and practicing enablement gained from training - Begin to implement MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches - Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and chip in domain expertise and project work you're doing to internal knowledge exchange - Begin mentorship and guidance of junior Services team members and help to build out our services organization **12 months**: - Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle - Promote frameworks, project work, standard methodologies/policies, and implementations to internal collaboration networks and IP sharing - Find opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross-collaboration with MuleSoft partners, SIs, and 3rd Parties - Identify ongoing risks and struggles throughout project experiences in the field and give to defining and implementing internal mitigation measures to meet customer needs - Voice support for, train, coach, and mentor Services team members on hard technical skills and soft skills - See opportunities and efficiencies in the customer's IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform. - Lead development of technical "Learn & Lunch" sessions and publish/facilitate reusable content to the field - Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features. - Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design **What you’ll need to be successful**: - 6+ years of proven ability leading integration teams and architecting solutions - Demonstrable experience architecting services integrations with at least two of the following: - MuleSoft or other solutions: e.g - IBM - BEA - Oracle Fusion - TIBCO - Dell Boomi - Progress Sonic - API Management solutions (Apigee, Mashery, etc) - Demonstrable experience leading and architecting for multiple technical integration projects using the Software Development Process (SDLC) end-to-end, sometimes simultaneously - Solid grasp of on-premise/cloud/containerized-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards - Demonstrable ability to efficiently architect solutions within a diverse technical team of clients, System Integrators (SIs), contractors, and internal teams - Experience leading technical teams and mentoring junior-level resources, consultants, and clients while leading internal initiatives to grow Services organization practices - Demonstrated experience with High-Availability, Fault-Tolerance, Performance Testing, and Tuning parameters on multiple engagements - Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting sophisticated business requirements while evangelizing integration methodologies and supporting argument justification to C-level executives - Experience driving technical workshops with technical and business clients to derive beneficial services and implementations - Proficient English level - Ability to travel up to 25% of the time (varies depending on customer needs) Accommodations Posting Statement Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual
