Offboard Operations Specialist

**✨ One platform, a whole world of opportunity**

Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.

When it comes to global employment, we walk the walk. We're proof that companies don't need an office to create a highly-engaged culture. Since the company's inception in January 2020, Oyster has:

• Created a fully-distributed, vibrant team of 500+ employees across 60+ countries
• Established a diverse leadership team and an employee base that's 60% female
• Achieved one of the highest employee engagement scores in its class

**Raised $150 million in Series C funding at a valuation of over $1 billion**

Our momentum speaks to the power of global employment—and we're just getting started If you want to change the world with Oyster _and_ be empowered to work remotely while doing so, we'd love for you to apply

**Location**:While this position is posted in a specific location, all of Oyster's positions are fully remote and you can work from home. Forever. To create the best experience for our new hire this role requires that you be based within UTC -3 / - 8hrs. Oyster is growing fast, and we are looking for an **Offboarding Operations Specialist **to join our Customer Experience Department** **to help us deliver a fantastic support experience to our growing number of customers and team members.

Your role is dedicated to educating and guiding customers about offboarding, so they feel supported and informed about the local requirements and steps. You will be part of our business's frontline team and someone our customers interact with daily.

**What you'll do**

You are the face and voice of Oyster to our customers and team members when they need support and guidance about the offboarding process and usage of the Oyster platform. You are facilitating the important, and sensitive phase of their journey where companies, local employers, and team members part ways;

• Work collaboratively and cross-functionally with customer service colleagues, HR, finance, product, and legal experts to resolve queries and then share your knowledge with the whole customer-facing team in order to create a great experience for our customers, and to keep the streamlined process.
• Respond and resolve requests raised accurately and in line with agreed service levels, using a range of tools, including the Oyster ticketing platform (Zendesk) and internal resources, e.g., Help Centre articles, macros, internal FAQs;
• Maintain and help to develop our self-service tools and knowledge bases externally and internally so that we can help the customer help themselves as much as possible.

**What we're looking for...**

• 2 or 3 years of hands-on experience in a support or administration role in HR or People function, preferably at a SaaS platform
• Experience with managing the lifecycle of an employee, including handling of terminations and resignations
• An empathic and human-centered approach to supporting customers; you always want to go the extra mile to ensure that the customer is happy and they feel supported
• Passionate about creating and sharing knowledge to build a fantastic support experience for your colleagues and our customers
• First class attention to detail and reasoning with extreme organization and a proven work ethic
• Comfortable with a high pace work environment and changing customer priorities
• Excellent interpersonal skills, determination and tenacity, along with a sense of humor
• Remote-first advocate and passionate about creating change in the future of work landscape
• Driven by the social impact mission and desire to use skills to influence global change and employment opportunities
• We are particularly looking for people who can support customers based in the AMER regions

**You'll also need...**

• A reliable home internet connection (or be able to get one)
• Fluent English language skills

**How we work together at Oyster**

Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. We build trust. We thrive together.

Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn't just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.

We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ —to help other global teams learn from our experiences.

**How YOU work**

Different countries have different statutory benefits, different cultures have different norms, and different people have different needs In order