Collections Specialist

hace 7 días

Buenos Aires, Argentina 1840 & Company A tiempo completo

**Mission / Purpose of the Role**:
The** Accounts Receivable (AR) / Collections Specialist**ensures the timely and accurate collection of outstanding accounts receivable while maintaining positive clien relationships and supporting the company’s financial health. Serving as a key liaison between clients and the finance department, this role promotes professionalism, accountability, and exceptional customer service.

**Key Responsibilities**:

- Maintain at least 98% accuracy in customer account records.
- Resolve 95% of disputes within 3 business days.
- Ensure 100% of invoices, statements, and payment confirmations are sent to clients within 48-72 hours of request or due date.
- Contact 125 customers with balances over 90 days weekly.
- Make approximately 30 collection calls per day and manage 25-30 Salesforce cases daily (with higher volume early in the month).

**Core Competencies**:

- **Behavioral traits predictive of success in this role: Learning Agility**:Learns from experience and continuously improves.
- **Adaptability**: Adjusts to changing circumstances with a positive attitude.
- **Receptive to Feedback**:Openly receives and applies feedback.
- **Emotional Intelligence**:Demonstrates self-awareness, empathy, and social awareness.
- **Accountability**: Owns tasks, outcomes, and mistakes.
- **Critical Thinking**:Approaches problems logically and makes sound decisions.
- **Initiative**:Anticipates needs, solves problems proactively, and drives tasks forward.
- **Resilience & Persistence**: Maintains focus and motivation in challenging situations.
- **Collaboration**: Works effectively with team members and other departments.
- **Integrity**:Acts ethically and builds trust with colleagues and clients.
- **Communication**: Communicates clearly and effectively.
- **Customer Orientation**: Prioritizes client satisfaction while achieving collection goals.
- **Quality Focus**: Maintains a high standard of work.

**Requirements**:

- Proven experience in accounts receivable, collections, or related finance role.
- Proficiency in Microsoft Office Suite, NetSuite, and Salesforce (or similar CRM systems).
- Strong communication and interpersonal skills.
- High attention to detail and accuracy.
- Ability to work independently and collaboratively in a fast-paced environment.

** About 1840 & Company**

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

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