Tech Support Team Lead

hace 4 semanas

Córdoba Córdoba, Argentina Top Remote Talent A tiempo completo

The team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success.

You will join an international team of first-class professionals who are passionate about creating products that improve the quality of medical services.

The company offers exposure to a variety of industries and technologies, room to grow as a professional, time in projects to learn new skills and an opportunity to work with phenomenal coworkers, some of the best people on the planet.

**As a support team lead you will**

  • Build and manage a technical support team to assist doctors with our plugin via various channels (on-site support window, Zendesk, etc.)
  • Provide service level management procedures
  • Create and manage ticket flow, document common issues for product improvement
  • Analyze user feedback for plugin enhancements and new feature development with the product team
  • Create and update product FAQs/Guides for end users
  • Become an EMR/EHR liaison: stay informed on technical nuances and updates of assigned EMR/EHR systems and communicate changes to the team
  • Develop onboarding programs and demo videos for each new significant feature that our product has implemented
  • Collaborate with the development team to improve plugin functionality for specific EMR systems

**Requirements**

  • English proficiency at native or C1+ level
  • **Ability to work in US time zone **(US, Canada, Mexico, or Latin America)
  • 3+ years in tech support, with at least 1 year in a leadership role
  • Experience with Chrome plugins or willingness to learn
  • Familiarity with B2B products is a plus
  • Proficiency in Zendesk
  • Management skills and the ability to build processes, understanding how to manage them and how to collect feedback from business customers
  • Ability to thrive in a fast-paced environment and make quick decisions

**As a plus**

  • Familiarity with microservices architecture and B2B products
  • Familiarity with ITSM approach

**Benefits**

  • Competitive salary
  • Opportunity to work on a product with significant social impact
  • Join a flagship product team experiencing rapid growth

Li-remote

  • Tech Lead Cards Issuing

    hace 1 semana

    Córdoba, Argentina Realtime Analytics By Procalidad A tiempo completo

    **¡We are hiring! | Tech Lead Cards Issuing** Hybrid Work. **Are you looking for a new challenge where you can grow, learn, and contribute from day one?** At Real Tyme Analytics, we’re seeking a passionate Tech Lead Cards Issuing to join our engineering teams. This role involves experience leading engineering teams in fintech or payments-related...

  • Tech Lead Full-Stack Engineer — Scale

    hace 5 días

    Córdoba, Argentina AgileEngine A tiempo completo

    A leading software company in Argentina is seeking a Tech Lead Full Stack Engineer to shape the technical direction of a consumer-facing platform. This role combines hands-on development with technical leadership, mentoring a growing team while ensuring the product scales reliably. The ideal candidate will have 4+ years of full-stack experience and strong...

  • Client Success Manager

    hace 1 semana

    Córdoba, Córdoba, Argentina Tech Guru LLC A tiempo completo

    Role Overview As a Client Success Manager at Tech Guru, you’ll work directly with accounting firm clients, acting as their trusted advisor and ensuring their IT solutions align with business goals. While this is a non-technical role, success requires a strong grasp of technology’s role in driving business objectives. You will own the client journey from...

  • Multi-client Accountant

    hace 3 días

    Córdoba, Córdoba, Argentina ProfitCoach A tiempo completo

    **Only accepting applicants from MX/LATAM for this role. **Who We Are** ProfitCoach was founded on core Christian values that still guide us as we grow and continue to pursue excellence as property management thought leaders. We are grateful for the unique opportunities we've been afforded as a company that have led us on a consistent growth trajectory in...

  • SDR Team Lead: Global Tech Sales Academy

    hace 2 días

    Córdoba, Argentina Canonical A tiempo completo

    A leading open-source software company is seeking an SDR Team Manager in Córdoba, Argentina, to manage and mentor a team of SDRs. The role includes maintaining a multi-million dollar pipeline and developing high integrity sales professionals. The ideal candidate will have leadership experience and a strong background in sales or STEM. This position offers a...

  • Tech Lead

    hace 2 días

    Córdoba, Argentina Nosotros A tiempo completo

    Un distribuidor autorizado de Apple en Córdoba busca un/a Tech Lead apasionado/a por la tecnología. El candidato/a ideal liderará el equipo de soporte de productos Apple, garantizando la satisfacción del cliente mediante un servicio de calidad. Se requieren habilidades comunicativas excepcionales y experiencia previa en ventas. Ofrecemos beneficios como...

  • Head of Customer Support

    hace 3 días

    Córdoba, Argentina ID90 Travel A tiempo completo

    **About ID90 Travel** Did you know that one of the privileges of working for an airline is being able to fly around the world for free? Well, we at ID90 Travel provide the technology that makes that airline employee travel possible for the world's leading airlines. We've also become the leading one-stop comprehensive solution for airline employee travel...

  • Tech Lead

    hace 2 días

    Córdoba, Argentina Promtior A tiempo completo

    Desde 2023, en Promtior impulsamos la adopción de inteligencia artificial generativa dentro de empresas que buscan trabajar de manera más eficiente, ágil y estratégica. Diseñamos y desarrollamos soluciones de IA a medida, acompañando a nuestros clientes desde la detección de oportunidades y el diseño de producto hasta la implementación final....

  • Data Architect

    hace 2 semanas

    Córdoba, Argentina ID90 Travel A tiempo completo

    **About ID90 Travel** Did you know that one of the privileges of working for an airline is being able to fly around the world for free? Well, we at ID90 Travel provide the technology that makes that airline employee travel possible for the world's leading airlines. We've also become the leading one-stop comprehensive solution for airline employee travel...

  • Tech Lead Node

    hace 2 días

    Córdoba, Córdoba, Argentina Naranja X A tiempo completo

    Tech Lead Node - IT Cards #SomosNaranjaX y nos une el propósito de trabajar por la inclusión y la educación financiera de millones de personas. Más de 8.5 millones de clientes nos eligen cada día porque confían en Naranja X para alcanzar sus sueños.Estamos creando un ecosistema de soluciones tecnológicas financieras que se diferencia por ofrecer la...