Cloud Tech Support Specialist

hace 2 semanas

Buenos Aires, Argentina Cybele Software A tiempo completo

At Cybele Software, we help organizations extend the life and value of their software. Whether they are looking to improve and empower remote work or turn their business-critical legacy apps into modern SaaS, our software enables customers to focus on what's most important: expanding and evolving their business.

We are looking for an outstanding Cloud Support Specialist to join our team. We are looking for someone who is dedicated and self-driven, passionate about technology, and highly motivated to comprehend our clients and their needs.

Your key responsibilities:

- Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues & escalates to appropriate level.
- Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers.
- Walk through customers to solve technical issues, and follow up with clients to ensure the case is closed.
- Manage cloud environments in compliance with the organization’s security policies.
- Monitor network performance to adhere to service-level agreements.
- Utilize Azure technologies and resources for development projects
- Work closely with internal and external customers to optimize the usage of Azure resources

About you:

- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Azure and/or other Cloud services
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- High English level, good written and verbal communication.
- Multitasking skills
- Familiar with startups’ broad responsibilities, and busy and dynamic environments.
- Eager to learn new skills and technologies

Why you’ll love working with us:
At Cybele Software, we are passionate about achieving our goals. We are proud to work in such a positive environment that promotes wellbeing, productivity, and personal, as well as collective, growth.
- A dynamic company that rewards high performers
- Collaborative team environment that values multiple perspectives and clear thinking
- Employees-first culture
- Flexible working hours and work-from-home days
- Free snacks, and fun events
- Healthcare plan (OSDE 210)
- Club La Nación
- A value-based culture where growth opportunities are endless

Got what it takes? We‘d love to e-meet you

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