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Senior Customer Education Program Manager
hace 3 semanas
**Who we are is what we do.**
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
**Why should you be part of our success story?**
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list - all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
**Role Overview**
As **Senior GTM Enablement Manager**leading key initiatives for our **Customer Education Program**, you will be responsible for creating, building, and managing a customer certification program designed to elevate our customers' product knowledge and skills. This program will empower our users to become proficient with Deel’s platform while providing formal recognition of their expertise.
**Key Responsibilities**:
- ** Certification Program Design**: Lead the creation of comprehensive customer certification programs, including course content, structure, and assessment criteria. Develop certification tracks that are aligned with key product features, user goals, and company goals..
- ** Self-Serve Learning Paths**: Design and build self-paced online courses that allow customers to learn at their own speed, with clear progression from beginner to advanced levels.
- ** Develop Certification Exams**: Create interactive, engaging certification exams that validate customers' skills and knowledge of the product.
- ** Program Communication**: Proactively communicate program benefits and new certification opportunities to customers, encouraging participation and fostering a sense of accomplishment.
- ** Cross-Department Collaboration**: Work closely with Product teams, Customer Success, and Marketing to ensure content accuracy and alignment with product updates and goals. Ensure smooth coordination across departments to promote and sustain the certification program.
- ** Metrics and Reporting**: Establish and track key metrics to evaluate program success, such as certification completion rates, customer satisfaction, and the impact on customer engagement and product adoption.
- ** Content Updates**: Continuously refine and update certification content to keep it relevant with product changes, customer feedback, and industry trends.
- ** Customer Engagement**: Build strategies to engage customers and encourage certification program participation, leveraging targeted campaigns and rewards for those who achieve certification.
**Key Qualifications**
- Proven experience (5+ years) in customer education, learning management, or similar roles, with a focus on building and managing certification programs.
- Strong understanding of instructional design principles and experience creating self-paced online courses and certifications.
- Ability to create clear, engaging, and effective educational content for a diverse customer base.
- Experience with Learning Management Systems (LMS), digital adoption platforms, and certification tools.
- Strong communication skills, with the ability to explain complex topics in an easy-to-understand and engaging manner.
- Analytical mindset with the ability to measure and optimize program success based on data and customer feedback.
- Experience developing detailed project
