Delivery Lead

hace 1 semana

Buenos Aires, Argentina DXC Technology A tiempo completo

**_

**About this role**

**What you’ll do**

**Essential Job Functions**:

- Operations Management
- Schedule resources to meet Application Support / Run demands. Ensure resources are scheduled to deliver services - normal schedules, On-call schedules, Holiday schedules, etc.
- Ensure e.g., tickets are assigned and resolved per SLA/OLA for respective domain
- Ensure technical quality of services delivered
- Ensure operational processes & procedures are followed
- Following the Delivery or Technical Lead, serve as the point of escalation for Incident Management, Change Management, etc.
- Serve as domain’s Client relationship manager in conjunction with Account Run Lead (ARL), Account Delivery Lead (ADL) and Service Line Leader
- Guarantee access to documentation for the provision of services
- Provide the information required by other Service Lines or Towers, or ensure access to it

**Who you are**

**Basic Qualifications and Skills**:

- Bachelor's degree in Computer Science, Management Information Systems, Engineering, IT Service Management Business, or related field or equivalent work experience
- Typically, 5 years of relevant experience in Applications projects support
- ITIL Foundation
- Application troubleshooting
- .Net, C# or Java code debug
- Customer Service/Vendor Management

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.

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