Guest Services Specialist

**Guest Services Specialist**

**Naples Florida Vacation Homes LLC - Naples, FL USA**

Leading Vacation Rental Management Company in Naples, Florida seeks an energetic and enthusiastic guest services representative. Your primary functions will be:
1. To assist guests in booking rental reservations.

2. To be PRO-ACTIVE Don’t just be an order taker - be an order maker Reach out to past guests and past inquiries to remind them about us and our services and to politely encourage them to book or rebook. Be personable, ask the right questions and offer solutions. Explain what is available or not available in our market, follow up with inquiring guests, answer questions, make suggestions, offer ideas and solutions, etc.

3. To process payments, send out and follow up to get signed contract, analyze identification & selfies to ensure reservations are legitimate.

4. To send out check-in instructions and confirm guest receipt. Remotely assist with guest check in as needed.

5. To be the first point of contact to guests while they are staying in our properties. Answer questions, document and assist with any issues the guest might be experiencing at the property. Create maintenance work orders and follow up with local team members / vendors to resolve problems as expeditiously as possible. Documentation is key. Quick action, follow-through and communication is key to maintaining happy guests.

6. To complete other tasks as assigned.
- Friendly demeanor and be able to establish an attentive rapport with guests. Excellent interpersonal skills are a must.
- Be solutions orientated and curious to be efficient in problem solving on the fly.
- Must possess excellent near-native verbal and written English language skills. A second language, such as Spanish is a plus.
- Excellent aptitude for calculating and processing numbers is required.
- Be highly organized and a great multi-tasker. Requests and inputs will come at you from multiple directions and you must follow up to get things done and resolve issues.
- Be able to work independently and as part of a team which reaches across the globe. Self-starter, be proactive, able to decipher urgency of situations, make decisions, communicate and delegate to others on an as-needed basis.
- Be a quick learner, have a high attention to detail.
- Excellent low-pressure sales skills and experience is preferred.
- Bachelor's degree preferred but not required.
- Full-time preferred or Part-time with a minimum of 20 hours per week may be considered.

**Compensation / Benefits**

Hourly: TBD (based on experience and the going rate in the market in which you will live and work)

We reward those who go the extra mile to follow up and bring in new reservations. Bonus compensation available after you’ve been with us for 90 days.

Paid Time-off: After working for us full-time for a minimum of 6 months - you get the following paid time off. Your birthday, up to 3 holidays of choice per year (granted by seniority / rotation) and 4 days PTO (paid time off) accrual. Rate of PTO accrual increases as your length of service increases. PTO is used for sick days, vacation time or any other personal business you need to take care of. PTO is used in 4 hour blocks.

Those interested in being considered for the position are encouraged to send their resume to: Please indicate the amount of pay you are expecting to receive.

Pay: $4,700.00 - $9,500.00 per hour

Expected hours: 40 per week

**Education**:

- Bachelor's (preferred)

**Experience**:

- hospitality or sales: 1 year (preferred)

**Language**:

- English (required)