Technical Writer

hace 5 días

Buenos Aires, Argentina Avaya A tiempo completo

**About Avaya**:
Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.
We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya

**About the Opportunity**:
**About the Responsibilities**:
**Objectives of this role**
- Develop comprehensive documentation that meets organizational standards
- Gain deep understanding of reporting/analytics tools and business processed, and translate complex information into simple, polished, engaging content
- Write user-friendly content that meets the needs of target audience, turning insights into language for user success
- Develop and maintain detailed database of reference materials, templates, standard reports, etc.
- Evaluate current content and develop innovative methods for improvement

**Responsibilities**
- Research, outline, write, and edit content, working closely with various departments to understand project requirements
- Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
- Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
- Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

**About You**:
**Required skills and qualifications**
- Two or more years of experience as an effective technical writer
- Experience in writing documentation and procedure manuals for various audiences
- Superb written communication skills, with a keen eye for detail
- Ability to handle multiple projects simultaneously

**Preferred skills and qualifications**
- Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field
- Previous experience in software development
- Experience in using XML tools to create documentation

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