Project Management Analyst, Global Clinical Network

Hace 7 días

Buenos Aires, Argentina IQVIA Jornada completa

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Buenos Aires, Argentina | Full time | Home-based | R1534247 Job available in additional locations Job Overview This role provides high‑quality, timely support to contractors working within the life sciences field, ranging from straightforward problem‑solving to contributing to more complex operational solutions. As a dedicated partner throughout the contractor lifecycle, you will guide individuals through each stage of their engagement and seamlessly connect them to the appropriate internal teams. You’ll deliver prompt, professional responses while balancing multiple priorities, thriving in a dynamic global clinical network environment where relationship‑building, quick problem resolution, and a strong service mindset are essential to creating a smooth and positive contractor experience. Role & Responsibilities:
- Serve as the primary point of contact between contractors and internal teams—including IT, Clinical, Project Management, and Learning Management—ensuring a seamless, full‑service support experience.
- Provide culturally aware, respectful, and inclusive communication, recognizing and adapting to language differences and global working styles.
- Deliver prompt, polished, and professional customer service in all interactions, offering clear, articulate responses and real‑time support.
- Manage inquiries across multiple functional areas, effectively “switching hats” to provide answers, guidance, or resource procurement as needed.
- Demonstrate strong organizational discipline by tracking requests, following up proactively, and ensuring timely resolution of contractor needs.
- Act as a high‑touch service partner, anticipating questions, removing barriers, and ensuring contractors feel supported throughout their engagement. Maintain a conscientious and respectful approach when engaging with internal and external stakeholders, upholding a high standard of professionalism.
- Bachelor's Degree Required
- 3-5 years of related experience Required
- Demonstrate exceptional administrative and organizational skills to manage multiple priorities in a fast‑moving environment.
- Maintain regular touchpoints with stakeholders and track all details with accuracy and accountability.
- Meet critical training and assignment deadlines through proactive planning and diligent follow‑up.
- Utilize Excel, SharePoint, and basic AI tools to organize information, streamline workflows, and support program operations.
- Thrive in “on‑the‑spot” interactions—responding promptly, connecting with partners quickly, and resolving questions without delay.
- Serve as a high‑touch, service‑oriented “concierge” resource for remote contractors, offering solutions that make their work easier and more efficient.

Project Management Analyst, Global Clinical Network

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