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Student Services Coordinator
hace 2 semanas
**Who We Are**:
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.
Justice, diversity, equity, and inclusion are fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.
**Your Role**:
The Student Services Coordinator (SSC) contributes to all aspects of programming including the preparation and execution of student arrivals, orientation, excursions and activities. The position is also in charge of coordinating student and faculty housing, as well as managing the communication and daily support to students.
**What You’ll Do**:
Student Housing
- Research and evaluate housing options to augment CEA CAPA housing inventory
- Establish housing needs according to contracted program inclusions, budgets and student and faculty profiles
- Monitor student enrollment numbers for upcoming sessions to anticipate future housing needs.
- Track housing equipment inventory (kitchen, bed kits, housing supplies, etc.) and request/order supplies as needed
- Assist in negotiating housing contracts (short and long term) with vendors
- Inspect housing and take actions to ensure housing meets CEA CAPA standards (furnishings, cleanliness, amenities, safety)
- Implement and enforce CEA CAPA housing policies
- Resolve housing issues and maintenance requests
- Coordinate housing check-in and check-out and the completion of corresponding paperwork
- Manage Incidental Billing Report - report any housing damage promptly so that students can be billed accordingly
Student Affairs
- Coordinate student arrivals, airport pickup, communication with students and housing orientation
- Source, organize and facilitate bookings for orientation, co-curricular activities and excursions for standard and custom programs
- Establish opportunities for students to engage with local culture and language
- Develop and participate in activities and excursions as assigned
- Conduct portions of student orientation as assigned
- Create weekly newsletter for students
- Update information databases related to student data
- Manage center postings and bulletin boards, keeping info fresh and relevant
- Prepare and deliver arrival packets for students and faculty, and participate in welcoming visiting faculty
- Participate in preparing classrooms and the Study Center spaces for each session
- Be responsible for general office duties as assigned
Student Development and Well-Being
- Provide day to day advising and attention to students’ information and support needs
- Participate, encourage, and assist students in areas of cultural adaptation, linguistic acquisition, and fulfillment of objectives during their program
- Provide advising to students concerning un-escalated challenges related to adapting, learning Spanish, and managing relationships
- Participate in the CEA CAPA emergency cell phone rotation
- Fluency in spoken and written English and Spanish
- University Degree (equivalent to Bachelor’s), Master’s preferred
- Must be authorized to work in Argentina
- Previous experience working in customer service
- Previous experience interacting with U.S. college students
- Previous study abroad experience
- Solid computer abilities (Microsoft Office and Internet proficiency)
- Excellent administrative and organizational skills
WORK ENVIRONMENT:
- Primary workstation located at the CEA CAPA office/center
- Required travel within Argentina & Uruguay for Student Affairs and team events
- Availability required outside normal office hours
- 1 week Emergency Phone rotation duty per 3-week cycle approximately- Our commitment to diversity, equity, and inclusion means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply._
