System Engineer

Description
**Key Accountabilities**:
We are looking for a Systems Engineer who will be responsible for maintaining and administering our company's and client computer networks. Your primary duties will include maintenance of computer networks, hardware, software, and other related systems, performing disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty network hardware

**Responsibilities**:

- Strong understanding and hands-on experience in End-User computing deployment, management, and support. Strong technical knowledge of Windows, Linux and Apple systems and mobile devices such as tablets and smartphones.
- A strong understanding of Windows and Linux Server, Azure, M365, Outlook, SharePoint, Teams and be able to analyze and troubleshoot complex problems.
- An in depth understanding of Active Directory Infrastructure, DNS, DHCP, IAS, Clustering services, Windows and Linux Security, deployment services, IIS,.NET, RDS and other Microsoft infrastructure services.
- Strong understanding in implementing server and network hardware/software technologies.
- Strong understanding of implementing and configuring Fortinet, Palo Alto, and/or Meraki Firewalls, Switches and Access Points.
- Provide escalated support services for virtualization technologies: VMware vSphere / ESXi, Hyper-V and Citrix.
- Microsoft Exchange troubleshooting, administration and implementation experience.
- Escalated support and ongoing management of SAN storage technology
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution support: VPN, Terminal Services
- Act as escalation point in troubleshooting and resolving Backup and DR technology such as Veeam Backup and Replication.
- Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
- Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
- Knowledge of CRM/ITSM tools (e.g. Service Now.
- Document maintenance for all computer systems infrastructure.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
- IT related project execution support as needed
- Be on-call rotation

**Requirements**:
**Knowledge, Skills, and/or Abilities**:

- Minimum 5+ Years of Professional experience in Azure & Office 365 Backend Administration, Microsoft Exchange products (not just provisioning accounts.
- Must have extensive experience with Microsoft Azure, Office 365 products, ADFS, WAP Server and Azure Active Directory Connect (On Premises to Azure Active Directory.
- Extensive knowledge of Microsoft Windows and Linux Servers and services
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Fortinet NSE, Cisco CCNA, or VMware VCP, RHCSA, CISSP.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Improve customer service, perception, and satisfaction
- Ability to work in a team and communicate effectively
- Self-motivated with the ability to work in a fast moving environment
- Minimum of 8 years of equivalent experience in the IT industry displaying progressive responsibility and achievement in a large scale environment.

**Hands on technical knowledge and experience with**:

- Endpoint Manager (M365, AD, OneDrive, SCCM, Intune, Autopilot.
- Installing and configuring Servers, Storage, Network Switches and firewalls.
- Collaboration (M365, SharePoint, Teams, Yammer.
- Mobile Device Management (Intune, Jamf, etc.
- Desktop Virtualization (MS WVD, Citrix, VMware Workstation and VMware Fusion.

5 years