Dispatch Agent

**About the Role**

**Key Responsibilities**
- Respond promptly to alerts, notifications, and inquiries from teammates and drivers
- Use routing and task management tools to dispatch drivers efficiently
- Interpret and leave clear notes to ensure team continuity and coverage
- Make sound decisions that prioritize best outcomes over easiest solutions
- Learn through observation and adapt quickly without relying solely on written documentation
- Provide empathetic and professional customer support using a business-casual tone

**Requirements**:

- Minimum **6 months of experience** in a BPO/call center environment
- **Prior experience in a dispatch role** (e.g., taxi, logistics, or freight)
- Clear and professional communication skills, both written and verbal
- Ability to manage 100+ tickets per day, depending on volume
- Strong attention to detail, adaptability, and self-direction
- Willingness to work overtime as needed
- Able to work in a distraction-free environment and relocate temporarily in the event of outages

**Technical Requirements**
- Laptop with **8GB RAM minimum** and Intel Core i3 or i5 (or equivalent)
- Reliable internet connection with **45 Mbps minimum speed**
- **Noise-canceling headset** and a quiet, professional workspace

**Shifts**
- Coverage needed between **Monday to Sunday, 7 AM - 11 PM EST**
- Flexibility is required to work within a rotating schedule

**Preferred Experience**
- Familiarity with **Heymarket, HubSpot, or Aircall**
- Self-learning and strong research skills
- A personable, solution-oriented approach to customer service

If you're someone who thrives in a fast-paced environment and brings both dispatch and customer support experience, we'd love to hear from you.

Pay: From $111,111.00 per month