Customer Care Representative

hace 6 días

San Pedro, Argentina drom fragrances GmbH & Co. KG A tiempo completo

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**Customer Care Representative (Back Office)**:
As a **Customer Care Representative (Back Office),** reporting to the Customer Care Team Lead, you will ensure correct and daily execution of key responsibilities within the Customer Care Support Office according to the requirements.

**Main responsibilities**:

- Work with guidance from Senior Representatives and Team Lead
- Builds constructive and effective relationships within local team
- Manage sales order process from receipt of purchase order for assigned customers and affiliates in line with Customer Care guidelines
- Provide support for assigned customers and affiliates to meet order requirements and escalate issues where ap-propriate
- Day to day communication and collaboration with customer care front office and any other relevant area
- Resolve issues and handle customer complaints internally and externally and determine corrective action
- Confirm pricing, inventory availability and review all relevant master data
- Monitoring invoicing (manual process when applicable)
- Perform order entry for both division and all accounts with all order entry method
- Properly identify the right communication method based on the sense of urgency and issue
- Extract and analyse to improve customer KPI’s with a mindset of continuous improvement
- Be referent of different pillars of customer care, as automation, quality, continuous improvement, master data.

**Requirements**:

- Bachelor’s degree required, preferably in Supply Chain Management, Sales or equivalent.
- Advanced level of English.
- Professional experience: 0-18 months of experience in Customer Care.
- Experience with SAP is an advantage.
- Good knowledge of Microsoft Office or equivalent tools.
- Availability to work from 11 to 8 pm.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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