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Customer Engineer
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About NCR
- NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Job title: Customer Engineer
- Location: Rosario, Argentina
- Grade: 7
- Job Description:
- The Customer Engineer 1 (CEII):
- provides installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction.
- has ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements.
- performs Tier II/III work on products and services of medium complexity. Tier II/III products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25), ATMs, TAS. Primary services include installation, software support, network management, hardware maintenance and multi-vendor maintenance. Tier II/III workload should be greater than 40% of overall workload.
**Requirements**:
- Technical degree-
- Mobility (vehicle)-
- Experience with electronic repair (PC, cell phones, etc.)-
- Availability (full time)-
- Located in Rosario (Santa Fé)- Offers of employment are conditional upon passage of screening criteria applicable to the job.
- EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
