Customer Service Representative
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- Reviews and validates order requirements before confirming with the customer and entering sales orders into the system.
- Provides all necessary information and documentation to stakeholders (planning, logistics, etc.) to ensure timely product delivery.
- Upon product dispatch from the plant, processes billing after verifying pricing and applicable fees.
- Monitors the entire order lifecycle, making any required changes in the system and managing communications based on business needs, customer requests, or sales team input.
- Addresses customer complaints by identifying issues and implementing effective solutions. The AMR Oronite CSR manages the entire ordering and billing process—from receiving and validating customer purchase orders, entering sales orders into the system, and providing stakeholders with the required documentation, to tracking the order lifecycle through product dispatch and final invoice processing. Additionally, the CSR addresses customer complaints by identifying issues and implementing effective solutions. Required
Qualifications:
- Minimum of a diploma qualification or currently pursuing relevant studies
- At least two years of relevant work experience
- Preferably experienced in managing customer expectations and providing accurate advice, including delivery locations and available facilities
- Ideally experienced in handling and facilitating short-notice or emergency orders
- Familiarity with working alongside Credit departments to ensure timely order clearance
- Strong team player with the ability to work independently and confidently make sound decisions
- Proven ability to meet deadlines and consistently deliver the required level of service Relocation Options: Relocation will not be considered within Chevron parameters. International Considerations: Not considered. Chevron participates in E-Verify in certain locations as required by law.
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