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Collections Manager

hace 3 semanas

Buenos Aires, Argentina Baker McKenzie A tiempo completo

The Collections Manager will manage Collections teams working per established service levels and agreed terms with clients cordially and courteously; liaise with Partners and other Business Professionals in Centers and markets to ensure that collections activities are coordinated and escalated as necessary.

**Responsibilities**:

- Manage teams of Collections Supervisors and Coordinators and guide them in an effective manner
- Monitor work levels and manage capacity among members of the Collections teams
- Serve as the primary point of contact for In-Market Finance leads on the status of collections activities and inventory issues
- Liaise with In-Market Finance personnel, Partners, Client Support teams, management, and others to ensure that receivables are followed up promptly by the Firm's standardized best practice and agreed-on service levels
- Ensure escalation of issues that may delay, impact, or prevent payment of invoices
- Minimize aged outstanding debts the risk of write-offs and bad debt
- Ensure regular and effective reporting to ensure that relevant stakeholders are informed regarding inventory and collections status
- Exchange ideas and information effectively concisely and logically, and be sensitive to audience diversity.
- Exercise a required degree of tact and diplomacy when dealing with others and in handling sensitive issue

**Skills and Experience**:

- Bachelor's degree in business administration, commerce, finance, liberal arts, or related courses
- Extensive credit and collection process experience; international experience preferred
- General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment, and requirements
- Keen attention to detail and effective organizational skills
- Excellent English verbal and written communication skills
- Must be confident to escalate and ask questions, especially when being asked to deviate from standard processes
- Knowledge and experience of financial systems (SAP preferred) but not required
- Able to prioritize and handle multiple tasks to meet deadlines
- Able to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
- Strong problem-solving and analytical skills
- Able to anticipate work needs and follow through with minimum direction, follow up on own initiative
- Flexible to work a reasonable shifting schedule is require