Provider Program Coordinator

hace 1 semana

Buenos Aires, Argentina AppSmart A tiempo completo

**About AppSmart**

AppSmart powers business success with technology. Bringing together experienced Cloud IT Specialists and Master Agent Networks, AppSmart is the first-of-its-kind, channel-led, one-stop-shop for B2B technology services. AppSmart offers the digital transformation expertise of top channel leaders, best-in-class technology that's purpose-built for agents, and the most diverse catalog of solutions, giving customers one touchpoint for every business technology need, including cloud, voice, connectivity, IoT (mobility/energy), services and support.

**About You**

AppSmart is looking for talented yet humble individuals who are smart, passionate and want to drive disruption in the IT industry. You will have the freedom to reflect your experience and personality in creative, thoughtful, out-of-the-box solutions. There's no limit to what you can accomplish here.

As the Provider Program Coordinator, you will provide support for the Provider Program. You will manage the daily inquiries from internal and external requests and deliver operational excellence for the provider information in our systems and resources. You will execute on assigned projects that have been assigned as well as work with vendor management and providers to deliver on key initiatives.

**What you'll do and how you'll make an impact**:

- Scrubbing of all provider contacts within the AppSmart Office system conducting monthly audits to ensure accuracy of records;
- Contacting AppSmart Providers to collect information for intake to operationally support cross-functional teams;
- Change and Release Management for Provider Content in ASO, AppSmart Resources, and Marketplace;
- Act as a liaison between Order Management, Quote and Account Management teams for inquiries and escalations to the vendor management teams;
- Partner closely with colleagues throughout the vendor team to ensure full project & program operational readiness;
- Create & track project timelines, status, and risks;
- Anticipate and creatively solve — or escalate — blockers when they arise to ensure on-time project completion;
- Regularly present the status of your projects to organizational leadership;
- Formulate, organize and monitor cross-functional projects & coordinate activities between teams;
- Contribute to the creation and improvement of process documents, templates, and guides to ensure the best possible user experience.

**What you'll need/Assets**:

- Strong working knowledge of Google and Microsoft productivity tools (Pivot tables, data models in excel);
- 3+ years of prior Telecom experience is a strong asset;
- Ability to multitask while actively prioritizing activities and deliverables;
- Excellent oral and written communications skills in English (other languages an asset);
- Stellar interpersonal, communication, and planning skills along with critical thinking and good decision-making abilities.

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