Ebilling Inventory Support Analyst

hace 3 días

Buenos Aires, Argentina Baker McKenzie A tiempo completo

The eBilling Inventory Support Analyst will support the In-Market and Center-based Q2C teams ensuring that e-billing rejections and activities are identified and addressed promptly.

**Responsibilities**:

- Monitor centralized mailboxes, e-billing status reports, and other sources to identify, troubleshoot, and route invoice rejections for resolution (if required)
- Record invoice rejections in ServiceNow to route invoice rejections to the responsible party
- Update matter maintenance to the client's e-billing vendor systems as required.
- Escalate deviations from standard processes and unresolved e-billing rejections to management to ensure resolution on a timely basis
- Prepare status reports and reconcile between different data sources where required
- Evaluate complex situations using experience and multiple sources of information to arrive at the best possible resolution or recommendation
- Work independently to complete assigned tasks and responsibilities to meet agreed objectives and SLAs
- Communicate effectively with different audiences (including peers and Center management, in-market business partners, and others) in a way that is sensitive to the audience
- Perform other duties as may be assigned

**Skills and Experience**:

- A bachelor's degree in business administration, commerce, finance, or related courses
- Strong prior experience in an e-billing role
- Sound understanding of commonly used Legal e-Billing Vendors
- Keen attention to detail and effective organizational skills
- Able to prioritize and handle multiple tasks to meet deadlines
- Able to perform at high levels in a fast-paced, ever-changing work environment and successfully adapt to changing priorities and work demands
- Strong problem-solving and analytical skills
- Able to anticipate work needs and follow through with minimum direction, follow up on own initiative
- Exercise a required degree of tact and diplomacy when dealing with others and in handling sensitive issues
- Flexible to work a reasonable shifting schedule is required

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