SAP Functional Support Analyst

hace 2 semanas

Buenos Aires, Argentina GSB A tiempo completo

Our client is utilizing the newest version of SAP (S/4HANA). As part of their on-going business and operational needs, they are looking for us to provide level 1 and level 1.5 SAP functional support to their end users, who sit in various locations. The purpose is to handle initial intake and consultation/resolution of SAP-related questions and issues from the end users in the field.

The functional SAP areas needing support include:

- **Finance (FI)**:

- **Sales & Distribution (SD)**:

- **Supply Chain (MM, PP, PM, QM, EW, TM)**

The general support functions will include:

- Handle customer calls directly (routed and callbacks)
- Monitor and work on relevant incidents assigned to the ServiceNow support queue
- Provide first line of support for all inquiries and incidents, providing resolution or workarounds where possible and based on established runbooks/knowledge articles/scripts
- Refer to Standard Operating Procedures and FAQs for user inquiries and provide response support
- Upkeep support procedures working with client SMEs and project teams. This includes enhancement of documentation, runbooks and knowledgebase articles
- Coordinate escalation/hand-off of L2 issues to Business SMEs including follow-up to ensure ticket/incident/request closeout
- Diagnose whether issues are due to the SAP environment, technical extensions such as integrations, or to user understanding
- Escalate incident/s (as needed) and assign to L2 technical teams for further triaging and Problem management/RCA, with follow-up to ensure ticket/incident closeout
- Help maintain information about problems, workarounds, and resolutions as part of Knowledge Management

**Requisitos**:
**Required Skills**:

- Outstanding communication and customer service skills
- 1 - 2 years of recent experience in one of the listed SAP disciplines (FI, SD, MM, PP, etc.)
- Experience should be as a super user or business analyst who has supported SAP end users or conducted UAT during an SAP go-live or upgrade, etc.
- 1+ year of experience supporting SAP end users
- Ability to triage an issue received from an end user and determine whether it's functional, data, or infrastructure related
- Any experience or training with S/4HANA would be a plus
- An understanding of SAP functional configuration would be a plus
- **English Advanced**

Tipo de puesto: Tiempo completo, Temporario
Duración del contrato: 12 meses

Salario: $1.000,00 - $1.200,00 al mes

Idioma:

- Inglés (Obligatorio)

  • SAP Functional Support Analyst

    hace 1 semana

    Buenos Aires, Argentina Global Services Business A tiempo completo

    Our client is utilizing the newest version of SAP (S/4HANA). As part of their on-going business and operational needs, they are looking for us to provide level 1 and level 1.5 SAP functional support to their end users, who sit in various locations. The purpose is to handle initial intake and consultation/resolution of SAP-related questions and issues from...

  • SAP Materials Management Functional Analyst

    hace 3 semanas

    Buenos Aires, Argentina Chevron Corporation A tiempo completo

    SAP Materials Management Functional Analyst page is loaded## SAP Materials Management Functional Analystlocations: Buenos Aires, Buenos Aires, Argentinatime type: Full timeposted on: Posted Todayjob requisition id: R Total Number of Openings1## The Chevron Business Support Center (BASSC) located in Buenos Aires (Puerto Madero), Argentina, is accepting online...

  • SAP Materials Management Functional Analyst

    hace 3 semanas

    Buenos Aires, Argentina Chevron A tiempo completo

    The Chevron Business Support Center (BASSC) located in Buenos Aires (Puerto Madero), Argentina, is accepting online applications for the position SAP Materials Management (MM) Functional Analyst. Successful candidates will join a successful multifunction service center with a workforce of more than 1800 employees delivering business services and solutions...

  • SAP Materials Management Functional Analyst

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Chevron A tiempo completo

    Total Number of Openings1The Chevron Business Support Center (BASSC) located in Buenos Aires (Puerto Madero), Argentina, is accepting online applications for the position SAP Materials Management (MM) Functional Analyst. Successful candidates will join a successful multifunction service center with a workforce of more than 1800 employees delivering business...

  • Functional Analyst SAP FI

    hace 1 semana

    Buenos Aires, Argentina - A tiempo completo

    About At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net‑zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low...

  • SAP Materials Management Functional Analyst

    hace 1 semana

    Buenos Aires BASSC Madero, Argentina Chevron A tiempo completo

    The Chevron Business Support Center (BASSC) located in Buenos Aires (Puerto Madero), Argentina, is accepting online applications for the position SAP Materials Management (MM) Functional Analyst. Successful candidates will join a successful multifunction service center with a workforce of more than 1800 employees delivering business services and solutions...

  • SAP Order to Cash

    hace 8 horas

    Buenos Aires, Argentina SAP A tiempo completo

    SAP Order to Cash & SD Functional Specialist with Kimberly-Clark SAP Order to Cash & SD Functional Specialist with EnglishHuggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®, our brands are present in the lives of people all over the world. We are founded on 150 years of market leadership and we are always looking for new and better ways...

  • Functional Analyst SAP FI

    hace 2 semanas

    Buenos Aires, Argentina ExxonMobil A tiempo completo

    ExxonMobil Business Support Center Argentina S.R.L; empresa afiliada a Exxon Mobil Corporation (*) About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the...

  • Functional Analyst SAP FI

    hace 1 semana

    Buenos Aires, Argentina Exxon Mobil A tiempo completo

    Select how often (in days) to receive an alert: About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and stand for. The success of...

  • Functional Analyst SAP FI

    hace 1 semana

    Buenos Aires, Argentina Exxon Mobil A tiempo completo

    Select how often (in days) to receive an alert: About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and stand for. The success of...