Senior IT DevOps Systems Engineer, Data Center Services

Overview:
We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

Our IT Culture
- We don’t expect to be perfect, but we are always proactively seeking out ways to help solve bottlenecks within our infrastructure and user community. We build strong relationships with team members around the globe. Medallia IT is a global, no-nonsense flat organization where the best ideas are implemented, no matter where they come from.
- We love technology and we are always after the latest technologies to learn and share with our team. We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tools. We’ve got a culture focused on smarts, kindness, continual learning, and feedback.
- IT in Medallia is creating a world class delivery and capabilities organization that will simplify the landscape for support efficiency while, and Designing, Planning and delivering quality new solutions that are, cost effectively.

The Role

The Senior IT DevOps Systems Engineer will work closely with engineering, security, and infrastructure teams, architecting, designing, building, and maintaining robust, scalable, and secure solutions across Azure, VMware, Active Directory, SSO, storage, compute, and network environments.

**Responsibilities**:

- Serve as a key contributor in developing the overall vision, strategy, and technical roadmap for IT operations and platform services.
- Collaborate with cross-functional teams including software engineering, product development, and information security to align on goals, technical priorities, and execution plans.
- Develop and maintain high-quality support documentation, technical runbooks, and knowledge bases for internal use.
- Advocate for and implement DevOps best practices, bringing a continuous improvement and automation-first mindset.
- Mentor junior team members, fostering technical excellence and professional growth.
- Present technical proposals, architectural reviews, and status updates confidently to both technical and business stakeholders.
- Work onsite at our office as needed to collaborate and drive initiatives forward; flexible work arrangements available otherwise.

Qualifications:
Minimum Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience
- Proficiency in designing, implementing, and managing CI/CD pipelines (Azure DevOps, Jenkins, GitHub Actions, or similar).
- Expertise in managing Active Directory, SSO integrations (SAML, OAuth2, OpenID Connect), and VMware virtualization.
- Proficiency in designing, implementing, and managing CI/CD pipelines (Azure DevOps, Jenkins, GitHub Actions, or similar).
- Expertise in managing Active Directory, SSO integrations (SAML, OAuth2, OpenID Connect), and VMware virtualization.
- Ability to work from the office as needed and travel to various global offices for various projects as needed
- English proficiency, both written and oral

Preferred Qualifications
- Experience in an end-to-end project and support related role for an entire enterprise ecosystem
- Scripting and/or automation (Python, JavaScript, Ruby, Bash, Salt, Ansible, Chef, Puppet or similar)
- Experience managing within an ITIL based service delivery model
- Proficiency working within a fast-paced, flat, agile, and distributed environment
- Experience with microservices architecture and serverless computing models.
- Familiarity with managing APIs and back-end services built with.NET Web API and Express.js.
- Experience automating database deployments and migrations (SQL and NoSQL).
- Certifications in Azure, Kubernetes, or relevant DevOps technologies.