Patient Recruitment Lead

Patient Recruitment Lead Role

As a Patient Recruitment Lead you will be at the core of the delivery of patient recruitment and retention strategies. You will have a key role in the implementation and delivery of innovative solutions to enroll and engage patients in clinical trials. You will work very closely with our clients, as well as with the clinical and project leadership teams, and partner with our in-house experts such as Technology, Data sciences, Marketing, Creative and Content Development. You will lead and manage projects and be responsible for project success, including meeting key performance metrics, delivering within timelines, budget and customer satisfaction. Patients and their treatment journeys will drive your day-to-day delivery. You will regularly get involved in problems solving, process review, improvement activities and innovation implementation. You can also become a Subject Matter Expert on products, services and industry trends. You will be an advocate for our end-to-end services both internally and externally.

RESPONSIBILITIES
- Collaboration with internal delivery teams to manage the coordination, planning and implementation of Patient Recruitment and Retention operational plans, proposed by the Strategic Lead team, to positively impact recruitment and retention rates for assigned projects.
- Serve as the primary point of contact for clients and the ultimate responsible for the execution and delivery of the Patient Recruitment scope, as defined by the Strategic Lead team and awarded by IQVIA
- Serve as the patient recruitment expert for internal project teams, clients and other internal stakeholders to implement and deliver operational recruitment plans on new and/or existing projects needing recruitment and retention services.
- Communicate with clients and project teams to implement, monitor and report on the impact of recruitment/retention tactical plans; make additional operational and tactical recommendations as needed based on study performance.
- Coordinate operational and tactic-related project activities for the study team and client to ensure that overall project milestones are met.
- Manage the scope of work, objectives, quality of deliverables and other activities of assigned projects (based on scope, may co-manage or independently manage these projects) on time and on budget.
- Management of assigned project budget(s) to meet financial and company goals.
- Responsibility for financial reporting, tracking and ensuring the financial health and success of the projects
- Develop and implement risk management plans for minimizing impact on project objectives and deliverables.
- Represent IQVIA Patient Recruitment at site/client-facing meetings (i.e. KOM, IM, F2F/LL, etc.) to present strategy/rationale, train CRAs and site staff, and conduct recruitment support workshops as required.
- Maintain knowledge of current recruitment trends, vendors, deliverables and technologies to increase productivity and recommend additional support, as needed.
- Provide technical expertise as able in support of project specific and interdepartmental training efforts.
- Support continued process improvement within the patient recruitment team to ensure quality delivery.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- General project management experience including directing a project team and management of budget and project financials.
- Direct customer management experience.
- In-depth knowledge of the drug development processes across all functional areas.
- Comfortable working with data and technology.
- Excellent organizational, collaboration and problem solving/critical thinking skills.
- Effective time management skills and ability to manage competing priorities.
- Strong interpersonal skills and effective presentation skills.
- Ability to establish and maintain effective working relationships with co-workers, managers and clients.
- Computer skills including proficiency in aspects of data analysis and presentation software, Microsoft Word and Excel.
- Good written and verbal communication skills including good command of English.
- Ability to influence effectively within IQVIA team and project teams including Therapeutic Strategy Lead, Project Lead, Clinical Lead, CRA and the client.
- Ability to work creatively and independently in a complex global environment.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s degree in a healthcare or other scientific discipline or educational equivalent; 3 to 6 yrs. of relevant industry experience; or equivalent combination of education, training and experience.

PHYSICIAL REQUIREMENTS
- Extensive use of keyboard requiring repetitive motion of fingers.
- Extensive use of telephone and face-to-face communications requiring accurate perception of speech.
- Regular sitting for extended periods of time.
- May require travel.

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IQVIA is a leading global provider of advanced analytics, technology solutions and clinical r