Empleos actuales relacionados con Service Response Center Supervisor - Capital Federal Buenos Aires - Virginia Commonwealth University

  • Supervisora de Call Center

    hace 4 días

    Capital Federal, Buenos Aires, Argentina dk consultores A tiempo completo

    Desde DK Consultores Buscamos Supervisora de telemarketing para empresa líder y pionera en el desarrollo de Puertas de seguridad Se busca un perfil con experiência como supervisora de call center EXCLUYENTE - Ventas y supervisión de call center comprobables - Supervisora de equipo de telemarketing - Conocimiento avanzado de sistemas crm y excel -...

  • Workplace Service Center Analyst

    hace 1 semana

    Buenos Aires, Argentina Givaudan A tiempo completo

    The **Workplace Service Center Analyst, **reporting to the Workplace Service Center Manager is responsible for providing functional and technical support in Workplace Services area for Americas region. **You will**: **_Technical Support_**: - Involved in Incident, Problem and Service Request Management. - Provide workarounds and solutions based on Service...

  • HR Service Center Specialist

    hace 4 días

    Capital Federal, Buenos Aires, Argentina Lenovo A tiempo completo

    **General Information**: - Req #- WD00071663- Career area: - Human Resources- Country/Region: - Argentina- State: - Capital Federal- City: - CABA- Date: - Monday, September 16, 2024- Working time: - Full-time**Additional Locations**: - Argentina - Capital Federal - CABA **Why Work at Lenovo**: - We are Lenovo. We do what we say. We own what we do. We WOW...

  • Capability Center Operations Supervisor

    hace 6 días

    Buenos Aires, Argentina Ghidini Rodil A tiempo completo

    Assurant Services We are looking for a Capability Center Operations Supervisor (Shared Service Center) to join our client Assurant. This role is responsible for leading a teamwork of 15 to 30 people, monitoring KPIs, responsible for training, coaching, motivating and directing it while creating an environment which encourages commitment, increased...

  • Capability Center Operations Backoffice Superviso

    hace 1 semana

    Capital Federal, Buenos Aires, Argentina Ghidini Rodil A tiempo completo

    Assurant Services We are looking for a Capability Center Operations Supervisor (Shared Service Center) to join our client Assurant. This role is responsible for leading backoffice teamwork of 15 to 30 people, monitoring KPIs, responsible for training, coaching, motivating and directing it while creating an environment which encourages commitment, increased...

  • Supervisor/a de Call Center

    hace 1 semana

    GBA Norte, Buenos Aires, Argentina Proyecto Laboral Consultores A tiempo completo

    Nuestro cliente, Centro Especializado en Salud, ubicado en Zona Norte de GBA nos ha solicitado el Reclutamiento y Selección de un Supervisor de Call Center. Serán responsabilidades centrales del puesto: Coordinar y liderar el equipo de trabajo (operadores telefónicos), brindar capacitación para fortalecer habilidades y corregir desvíos, confeccionar...

  • HR Operations Supervisor

    hace 2 semanas

    Capital Federal, Buenos Aires, Argentina Ghidini Rodil A tiempo completo

    The People Experience Service Supervisor manages the front-line delivery of services to our employees, managers, and retirees in a fast paced and dynamic organization. Key Responsibilities ?? Designs and implements policies and procedures for service center representatives who respond to a variety of employee inquiries and requests in support of the entire...

  • Supervisor de Call Center

    hace 1 semana

    Buenos Aires, Argentina Comercializadora Online A tiempo completo

    INGRESA A UNO DE LOS MEJORES LUGARES PARA TRABAJAR EN BUENOS AIRES!! IMPORTANTE CALL CENTER Se encuentra en pleno crecimiento ¡Buscamos al mejor talento! Para trabajar desde nuestras oficinas, con una trayectoria de más de 15 años comercializando en LATAM, se encuentra en la búsqueda de Supervisores para conducir un equipo de asesores asignados a la...

  • Supervisora zonal CABA

    hace 4 semanas

    Buenos Aires, Argentina Food Service A tiempo completo

    Supervisora Zonal CABA para Food Service S.A. Estamos en busca de una Supervisora Zonal para nuestra operación en CABA. En este rol, serás responsable de gestionar y supervisar los comedores industriales asignados, asegurando el cumplimiento de los estándares de excelencia en servicio y calidad. Tu capacidad para manejar equipos de personal y fomentar un...

  • Supervisor de Limpieza

    hace 2 semanas

    Capital Federal, Buenos Aires, Argentina Facility Service A tiempo completo

    Estamos seleccionando para Empresa de Servicios de Limpieza SUPERVISORES DE SERVICIOS DE LIMPIEZA. Será el intermediario entre el servicio y la sede central, siendo el representante frente al cliente. Implementa las políticas de Operaciones y Recursos Humanos de la organización, y asegura el cumplimiento de las normas laborales y los estándares de...

Service Response Center Supervisor

hace 3 semanas

Capital Federal Buenos Aires, Argentina Virginia Commonwealth University A tiempo completo

The Service Response Center Supervisor establishes and maintains good customer relations with the administration, departmental leadership, caregivers and fellow employees of the VCU Health System. This position problem solves and supports staff with any issues that may occur. Functions performed include, but are not limited to the following: patient information, Plant Operations, Clinical Engineering, Environmental Services, or any departments using our team to route requests. The SRC Supervisor demonstrates compliance with all local, state and federal laws and regulations, including JCAHO standards and VCUHS policies and procedures. As a Call Center providing emergency communication and support for all hospital staff, patients and the general public, telephone lines must be staffed 24 hours per day. The supervisor works mid-shift, rotates on-call nights and weekends, and is required to work some holidays.

Essential Job Statements:

- Oversees staff operations on the 2nd and evening shift and acts as back up for the Service Response Center Manager as required.
- Provides daily team member supervision and scheduling support for the Communication Center Representatives and Emergency Dispatch
- Guides and aids other team members with any telephone issues, proper producers for handling callers, employee scheduling conflicts or other departmental obstacles.
- Assists Manager with all team member evaluations, training, and disciplinary actions
- Deescalates and researches patient safety issues and relays any resolution to appropriate stakeholders to include coaching of team members as appropriate.
- Ensures compliance with all local, state and federal laws and regulations, including JCAHO standards and VCUHS policies and procedures.

Patient Population:

- Not applicable for this position

Employment Qualifications:
Required Education:

- High School Diploma or equivalent

Preferred Education:

- Bachelor’s Degree in Business Administration or a healthcare program

Licensure/Certification Required:

- N/A

Licensure/Certification Preferred:

- N/A

Minimum Qualifications:
Years and Type of Required Experience:

- Minimum of three (3) years of previous experience in Telecommunications, Call Center or customer service work

Other Knowledge, Skills and Abilities Required:

- Minimum of three (3) years’ experience using a personal computer and typing 45+ WPM (typing test may be required
- Supervisors’ schedules must be flexible in accordance to department staffing need and/or shift requirements, to maintain service delivery expectation to the VCU Health System.

Other Knowledge, Skills and Abilities Preferred:

- Completion of some courses in medical terminology, customer services, work order, or ticket scheduling system training, etc.
- Supervisory, leadership, and training experience

Working Conditions:

- Periods of high stress and fluctuating workloads may occur.
- General office environment.
- May be exposed to high noise levels and bright lights.
- May have periods of constant interruptions.
- Prolonged periods of working alone.
- Essential workplace and expected to work during inclement weather conditions

Physical Requirements:
Lifting/ Carrying (0-50 lbs.)

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards
Physical Requirements:

- Manual dexterity (eye/hand coordination)
- Perform shift work
- Hear alarms/telephone/tape recorder
- Finger Dexterity
- Acuity - far
- Acuity - near

Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical Thinking
Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.