Service Desk Agent

hace 5 días

Buenos Aires, Argentina Cognizant A tiempo completo

**Service Desk Agent (PORTUGUESE)**:
**Position Overview**:
Upon joining, you will get trained on practice specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients’ business and IT imperatives.

**Responsibilities**:

- Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
- Learn fundamental operations of commonly used software, hardware, and other equipment.
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
- Become familiar with helpdesk policies and services.
- Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
- Other duties as assigned by the Service Manager.

**Qualifications**:

- Advanced Portuguese and Spanish.
- Basic English
- Bachelor’s degree students.
- Strong interest in learning the latest exploits, tactics, techniques and procedures, vulnerability remediation and security trends in Cloud implementations.
- Excellent communication skills with the ability to work on a team.
- Self-motivated individuals with strong analytical, troubleshooting, and problem-solving skills with the passion and appetite to learn newer technologies.

**Why Cognizant?**:

- _A career in one of the largest and fastest growing IT services providers worldwide._
- _Ongoing support and funding with training and development plans._
- _Opportunity to work for leading global companies._
- _Our work environment is diverse, collaborative, and inclusive. We create conditions for everyone to thrive._
- _A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process._

**Location: Argentina.**:
Shift: TUESDAY TO SATURDAY 9:00 - 18:00. Hybrid (Office: Two days per week) - Full Time.

**The Cognizant community**:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 345,000 associates around the world.
- We don’t just dream of a better way - we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.

**About us**:
Cognizant is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion:

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