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DevOps Engineer
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DevOps EngineerJob description
Aigent is scale-up building technology to assist customer support agents to reduce call handling time and increase customers satisfaction with faster and better responses. We're building the future of the call centre industry with exciting software to assist customer service agents handling complex voice calls. With real-time natural language processing and sentiment analysis we deliver call centre agents and their managers real-time support for handling their ongoing calls.
We...
- ...iterate and do the smallest thing possible to get it out as quickly as possible:
We don't write large plans, only the first step. We trust that we'll know better how to proceed after something is done. We're doing it right if we're slightly embarrassed by the mínimal result in the first iteration. In the beginning, it hurts to make decisions fast and to see that things are changed with less consultation. But frequently, the simplest version turns out to be the best one and you learn on real results and not assumptions and “gut-feeling” what’s next. This is explicitly not limited to software development but applies also to things like processes, security, partnerships, marketing and sales.
- ...are bold and responsible:
At Aigent we act bold and fearless and we don’t wait for others to take action. There is no ‘somebody else’s problem’ and if we see a problem, we fix it. Instead of asking for permission, we ask for forgiveness if our changes break something.
- ...are disruptive but seek harmony:
We are a diverse team not only in nationalities, but also in personalities and opinions. We embrace the value we gain through this. Everyone has the responsibility to challenge existing approaches throughout the company, nothing should be safe of criticism or questions. We value and welcome different perspectives, it’s what makes us authentic This approach only works with empathy and patience. We assume only the best intentions from our peers. We make sure others understand what we’re trying to say, and ensure we understand others by using active listening.
- ...bring new ideas and use boring solutions:
The result counts We use any means necessary to solve a problem; our toolbox includes anything from ugly solutions and dirty hacks, to using new technologies and coming up with innovative ideas. We keep in mind that technology is a tool, not a goal. We don’t stay in our comfort zone and learn (and try) something new every day. We work smart, not hard.
- ...stick to the vision and listen to the customers:
Aigent’s goal is to help agents in real time during voice conversations and we keep this in mind whenever we work on our product and technologies. That means we are conscious on what we choose to work and on what we don’t work; we always strive to improve the experience for our end user with any change. We listen to the customer and the market to make sure we are adding maximum of value to our customers.
We are very ambitious and we have to move forward fast. We work on a variety of ambitious projects, developing services to stream and analyse voice in real-time and co-design our backend architecture to deliver a flexible and fast changing product. We challenge each other and have freedom to test, learn, improve and to be innovative every day. We look into new technologies, analysing in-depth state-of-the-art and experimental technologies to find the best possible solutions fitting our needs best. We are looking for you as a creative, passionate person who is ready to push the boundaries in all areas.
Your job is to work together with our DevOps and engineering team to architect, plan, implement, maintain and automate our technical infrastructure to deliver the smallest things as fast as possible with the goal to build iteratively upon these results to achieve our larger long-term milestones. Starting with release management, development environments towards complex on-premise integrations and difficult networking challenges while ensuring to meet Information Security compliance standards like PCI-DSS and SOC2 we offer a very complex and exciting modern infrastructure for which we require creative solutions where results can be seen fast, stable and within small budgets and of course always with our external and internal customer satisfaction in mind.
If you're ready, join our exciting and game-changing journey as a DevOps Engineer, fill in the following form and we'll get in touch with you accordingly.
**Requirements**:
Hardskills/tech knowledge
- Strong understanding of requirements for horizontal and automated scalable systems and operations
- Strong understanding of share-nothing paradigms, service discovery, monitoring and alerting concepts
- Very experienced in Kubernetes and Rancher
- Very experienced in handling and building continuous integration and deployment pipelines with Gitlab
- Experienced in working iteratively to deliver first results fast and optimise on
