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Finance Operations Specialist
hace 2 semanas
**We help the world run better**
The Global Finance Shared Services (GFSS) belongs to one of the main pillars of Global Finance which is Global Finance Infrastructure. GFSS environment allows SAP to maximize the efficiency and effectiveness as well as quality of the Finance processes while delivering global end to end process standards.
Within GFSS Cash Collections team for North America and CBG is responsible for collecting regions receivables. The focus is reduction of % invoices overdue & DSO, and the improvement of Cash Flow by driving timely settlement from customer using standardized processes and tools.
The department maintains a strong focus on customer experience, in order to do this, will engage with other relevant departments within the company to resolve disputes and inform about necessary impairments. It provides timely and relevant reporting and supporting projects.
**Task description**:
- Handling a portfolio of 100 to 200 customers with open receivables.
- Analysis and resolution of issues due to lack of payment
- Managing customer´s inquiries (external and internal customers)
- Interaction with different departments of the organization.
- Negotiation of installment plans and debt resolution.
- Full accountability of self-portfolio.
- Generate reconciliation reports in excel files for customers, with actions taken and next steps.
- Promote continue improvement and support to projects.
**Skills**
- Advanced English language skills.
- University Degree or student of a finance related career preferred.
- ISP / CMS / CRM expertise is a big plus.
- Proactive and social personality. Ability to work in team.
- Detail oriented, organized and solution focus.
- Collection background needed.
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 360048 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.
