Collections Specialist

Position Collections Agent Location Remote At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions.

We offer
flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we're seeking a Collections Specialist to join our remote team and support our growth. Responsibilities
- Monitor and track overdue accounts, using established protocols to secure timely payments
- Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices
- Provide exceptional customer service to balance high customer satisfaction with effective collections efforts
- Collaborate with other departments to resolve customer issues and disputes efficiently
- Prepare and provide regular reports on debt collection activities and progress
- Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities Requirements
- 1+ years of experience in Collections
- Fluent in English (at least C1 level), knowledge of additional language Spanish
- advantage
- Proficiency with Microsoft Office and Google Workspace
- Strong negotiation skills, attention to detail, and the ability to handle challenging customers
- High-speed internet connection, personal computer, and headset
- Knowledge of state and federal collection laws (preferred)

Working Hours
- 40 hours a week with 8-9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame
- Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours Benefits
- Competitive salary with performance bonuses
- Friendly and supportive team
- Opportunity to work and grow professionally at an international level