Accounting Specialist

At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. As a Customer Support & Onboarding Specialist
- Accounting (Latin America), you will help our Latin American hotel customers unlock the full potential of Cloudbeds' financial and accounting capabilities. You will work directly with clients and their accounting teams across the region to guide them through end-to-end accounting configuration — from chart of accounts mapping and tax setup to ERP integrations and country-specific e-invoicing compliance — ensuring every property is set up correctly and running smoothly from day one. This is a customer-facing role requiring equal parts hospitality accounting expertise, technical curiosity, and a genuine passion for helping people succeed. If you thrive behind a spreadsheet but prefer not to engage with customers directly, this role is not the right fit. We sit at the intersection of hospitality expertise and technical execution — solving real financial challenges that hotel operators face every day. We move fast, collaborate closely with Engineering, Support, and Sales, and take genuine pride in helping customers connect their financial backbone to Cloudbeds. If you love solving problems that actually matter to the people you are helping, you will feel right at home here.
- Guide Latin American hotel clients through full accounting onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, reconciliation workflows, and country-specific e-invoicing compliance (Mexico SAT/CFDI, Colombia DIAN, Chile SII, and others)
- Translate each customer's unique business processes — night audits, folio management, accounts receivable, month‑end close — into a properly configured Cloudbeds environment
- Support integrations between Cloudbeds and third‑party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, and regional Latin American accounting systems
- Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands‑on, solutions‑oriented approach
- Serve as the internal subject matter expert on Latin American hospitality accounting practices and regional fiscal compliance
- Contribute to onboarding documentation and best‑practice resources for hospitality accounting workflows across Latin American markets
- Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap
- 5+ years of hands‑on accounting or bookkeeping experience specifically within the hotel or hospitality industry — required
- Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (QuickBooks, NetSuite, M3, or comparable) — not theoretical; you have done this
- Deep knowledge of at least one Latin American country's fiscal and e‑invoicing requirements with working familiarity across the broader region
- Strong customer‑facing communication skills — you are comfortable and confident engaging directly with hotel clients and their accounting teams via phone and video daily
- Fluent in both Spanish & English — this is a firm requirement for this role; Portuguese is a strong additional plus
- Comfort navigating SaaS platforms and adopting new tools quickly with minimal hand‑holding
- Strong analytical mindset with the ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically
- Prior hands‑on experience in hotel operations — front office, night audit, or revenue management
- Knowledge of fiscal compliance requirements across multiple Latin American countries beyond your home market
- Active personal use of AI tools or workflow automation — we are building a team that embraces technology and learns continuously Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world‑class designers, hoteliers, and hospitality veterans to solv