▷ Urgente: Real-Time Operations Center Director
hace 4 semanas
WeAreHiring
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¿Qué buscamos?
Real-Time Operations Center Director para nuestras oficinas en Capital Federal, Buenos Aires.
Esta posición requiere una combinación única de habilidades de liderazgo, coordinación operativa y experiencia en tecnología para garantizar el funcionamiento eficiente y continuo de las operaciones en tiempo real.
Responsabilidades:
1. Liderazgo y Gestión de Personal:
- Supervisar y liderar un equipo multidisciplinario de profesionales de operaciones en tiempo real.
- Fomentar un ambiente de trabajo colaborativo y motivador que impulse la excelencia en el desempeño del equipo.
- Capacitar y desarrollar al personal para mejorar sus habilidades y competencias.
2. Planificación y Coordinación Operativa:
- Desarrollar y ejecutar estrategias operativas para garantizar el funcionamiento eficiente del Centro de Operaciones en Tiempo Real.
- Coordinar con otros departamentos para alinear las operaciones en tiempo real con los objetivos organizacionales.
- Garantizar la disponibilidad y asignación adecuada de recursos para las operaciones en tiempo real.
3. Gestión de Crisis:
- Liderar la respuesta de la organización ante situaciones de emergencia o crisis, coordinando las acciones del equipo para minimizar el impacto y restaurar la normalidad operativa.
- Desarrollar planes de contingencia y procedimientos de respuesta para diversos escenarios de crisis.
4. Implementación y Gestión de Tecnología:
- Identificar, implementar y mantener las herramientas y tecnologías necesarias para el monitoreo y la gestión en tiempo real de las operaciones.
- Asegurar que los sistemas tecnológicos estén actualizados, integrados y funcionen correctamente.
5. Análisis y Mejora Continua:
- Realizar análisis periódicos del rendimiento operativo y proponer mejoras para optimizar la eficiencia y la efectividad.
- Preparar informes y presentaciones para informar a la alta dirección sobre el rendimiento del Centro de Operaciones en Tiempo Real.
- Desarrollar, mantener y hacer cumplir políticas y procedimientos operativos estándar para garantizar la consistencia y la calidad en las operaciones en tiempo real.
Requisitos:
- Experiencia previa en puestos de liderazgo y gestión de operaciones, preferiblemente en entornos de tiempo real o críticos.
- Conocimiento sólido de tecnologías y herramientas de monitoreo y gestión en tiempo real.
- Habilidades demostradas en la gestión de crisis y la toma de decisiones bajo presión.
- Excelentes habilidades de comunicación y capacidad para trabajar eficazmente con equipos interdisciplinarios.
- Titulación universitaria en campos relacionados, como Ingeniería, Tecnología de la Información, Gestión de Operaciones, o experiencia equivalente.
- Certificaciones relevantes en gestión de operaciones o tecnologías de la información son una ventaja.
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